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LCU Board March Outreach Report cR(jLas Cruces Utilities J�JJWM Public Outreach and Education Summary Prepared for the LCU Board Meeting on March 14, 2019 Cily a Eae Cruces Newspaper Articles: LAS CRUCES SUN-NEWS / LAS CRUCES BULLETIN Getting it done! Water and Gas Meter upgrades ahead of schedule Published Friday, February 15, 2019, in the Las Cruces Bulletin Completing a project ahead of schedule is always a good thing! In the case of the citywide upgrade of water and gas meters, Las Cruces is seeing an excellent example of the City's PEAK Performance initiative and is cheering the progress of the project. "There has been a great coordination � between Johnson Controls Inc. (JCI) and Las Cruces Utilities (LCU)," said Dr. Jorge A. Garcia, P.E., LCU director. "The project progress has exceeded our expectations, especially with their commitment for making sure that all of our customers are satisfied with the speed of the updating of their meters." Gas and Water Meter Upgrades — what it means for you! Published Sunday, February 17, 2019, in the Las Cruces Sun-News Last July, the City of Las Cruces launched a huge project to upgrade and/or retrofit the thousands of water and gas meters across �.j the city to Advanced Metering �tr Infrastructure (AMI). With the upgraded technology, instead of a meter reader coming to your home or business to read ce meters, the meter sends a signal to a y receiver high on a nearby utility pole. Leak detection is part of the meter upgrade. ` Jose F. Provencio, LCU business services administrator, explains the results, "Thanks to the automated meter upgrade and pilot project in the East Mesa area now takes just 10 minutes to read the 17 routes." PAGE 1 Previously it required a crew of eight meter readers working 3-days, while dealing with fenced and locked yards, protective dogs, and climbing into bushes and under cars to read those same meters. Mesilla Valley Gardeners Tour LCU Demonstration Garden Published Friday, March 1, 2019, in the Las Cruces Bulletin •,, Plants are still mostly ' slumbering across the Mesilla _ ! Valley,but there are hobby gardeners who are itching to put their hands back into the soil. Las Cruces Utilities (LCU) can help them get ready. "Our demonstration garden allows visitors to get a sense of what plants they can choose for their gardens that are both water-wise and adapted to our desert climates," explained Rhonda Diaz, LCU water conservation program coordinator. Diaz led members of the Mesilla Valley Gardening Club recently...and gave them a preview of the wildly popular LCU Spring Stroll, coming up May 22nd. Strengthened by Community Support — SAVE MART (Valley Drive) Published Friday, March 1, 2019, in the Las Cruces Bulletin The oranges are stacked neatly, customers are greeted with a friendly"hello!"when they walk in, and Yelp lists Save Mart in the Top Ten best grocery stores in Las Cruces. In an impersonal world, Save Mart on N.Valley Drive strives to be the place where you can not only pick up WJ fresh produce and some of the finest cuts of meat,but also get a genuine request to know how you are today. Jerry Silva and his family have owned Save Mart for nearly four decades and work alongside dedicated employees who have been on the job 30 years! Today, their challenge is giving customers special incentives to work around the Valley Drive road reconstruction and come in to shop. PAGE 2 Going the Extra Mile — BASE AUTO SALES (Valley Drive) Published Friday, March 8, 2019, in the Las Cruces Bulletin Customers who buy cars from family-owned Base Auto Sales at the corner of Valley Drive - 1lTO ALE'S and Hadley Ave., have always been treated like family. Now, during the Valley Drive road reconstruction project, Base Auto Sales (BAS) is literally �if going the extra mile for customers: they will pick you up .... around town to drive you to their lot or bring a car you're ` interested in right to you! The New Mexico Department of Transportation (NMDOT) road construction on Valley Drive has been hard on local businesses, forcing them to find creative ways to work with customers who might otherwise avoid the construction zone. "It's been difficult — that's for sure," said BAS owner Ron Sugamosto. "So, we're determined to provide even more extraordinary customer care as well as great deals as we enter our busiest time of the car buying year -tax return season." LCU Launches Lush and Lean 2019 free workshops This Week! Published Sunday, February 17, 2019, in the Las Cruces Sun-News Eager to get your hands in the soil? Here's a great way to jumpstart this year's gardening experience, and it's w free! Connect with landscape architect and published author Joan P " Hirschman Woodward at first Las r Cruces Utilities (LCU) 2oig Lush and Lean Workshop on Thursday, March 7th, Professor Woodward believes that a yard should entice those at home as well as guests: "We owe it to ourselves to make our spaces compelling.You want to be drawn forward and in, questioning what's behind that gate or bush. Making your garden more complex, with plantings, keeps it a continual mystery." PAGE 3 LCU Employee Recognized at New Mexico Water and Wastewater Assn. Published Monday,March 11, 2019, in the Las Cruces Sun-News — Las Cruces Utilities associate Filiberto Aguirre was honored R` with the Outstanding Achievement Award by the New Mexico Water and Wastewater Association on January 20, ' 2o19. He received the award for his dedication to advancing statewide professional training ' for other water and wastewater operators. CAPTION: LCU associate Filiberto Aguirre, NMWWA t State President, with NMWWA Executive Manager Caroline Martinez. Master Gardener Identifies 20 Bomb Proof Plants (Lush and Lean) Published Friday, March 8, 2019, in the Las Cruces Bulletin With many Las Cruces residents originally from other places, it's sometimes a challenge to learn what plants thrive in our region and would sparkle in your garden. But Las Cruces Utilities t (LCU) can help fast track that } learning experience by inviting you to a free Lush and Lean Workshop featuring Rachel `�.. Gioannini on Thursday, March 14th. Gioannini, a Master Gardener and award-winning landscape y_ designer, presents "Landscape Design for Southwestern Homes: A beginner's guide to landscape design in and regions." PAGE 4 Time for big upgrade at City Wastewater Treatment Facility Published Sunday,March 10, 2019, in the Las Cruces Sun-News A huge silver-colored piece of equipment weighing more than eight tons and called a"heating water packet" is poised outside one of the primary digesters at P Y g the Jacob Hands Wastewater Treatment Facility (JHWWTF), ready to be installed. After more than 35 years of service, it's time to '- replace the old jacket. For Las Cruces Utilities (LCU), replacing parts for the JHWWTF infrastructure is a little more difficult than you taking your car to a mechanic, because this is going to involve a crane. PRINT ADS =L {a14S WATER service provided service provided to more than to more than 39,000 customers. 32,DDO customers. GpLCy J F r L" i.i .. .. bollrllnuv _ J A gg Jrel LID �AI1I�ATER iable WASTE � . service provided service provided to more than to more than 33,000 customers. 34,000 customers. Awl mldm _ PAGE S KRWG RADIO UNDERWRITING MESSAGES KRWG 90.7 FM � WATER METERS Las Cruces Utilities, urging customers to access new water meters only in an emergency and handle with care! New technology requires careful handling; damage to water meters can result in tampering fines. Please contact Customer Service at 541-2111 for technical assistance. 2 P.M. PAYMENT CUTOFF Las Cruces Utilities, urging customers to pay their bills by the due date and most important,before service shutoff! If utilities are shut off due to non-payment, customers can get same day reconnection simply by paying their bill by 2 P.M. If payment received after 2 p.m., services will be restored the next business day. Reconnect fees will apply. UCAG Meetings Las Cruces Utilities. The Utility Customer Advisory Group (UCAG) is reviewing rates for all 4 utilities — water, wastewater, solid waste and gas. UCAG members are happy to speak to your group, and the public is always welcome at monthly UCAG Meetings — Call 528-3500 for more information. MESSAGING ON CITY BUSES �r Do NOT flush MEDICATIONS,RAGS,or WIPES down the toilet IT'S A TOILET p NOT A TRASH CAN ® p�� F FOR MORE INFORMATION CALL 528-3500 • " ■ r • i (^�7�✓/�.,yUSE Once- Your FREE CLEAR1.1.1REEN111G, a-Month Green Composted T.See GCurb WdSte Mulch WASTE Pickup Becomes hL A PAGE 6 sateGAS•cleanWATER ■dependableWASTEWATER • reliableSOLID WASTE Providing utility services to more than 100,000 residents and businesses. uailaes c�.wmer s«■Ia:seg-sm Water ���` Imp'.ff•w•.locryc•r.■rphNdW■nmwli YutW1Y■ J belongs here. Not here. REPORT WATERING VIOLATIONS Call (575) 528-4444. Suzanne Michaels Suzanne Michaels Communications Public Outreach for LCU PAGE 7