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LCUOutreachReport AUG2019 y cR Las Cruces Utilities J �c�o Public Outreach and Education Summary Prepared for the LCU Board Meeting on August 8, 2019 1 B lay si Las trsees Newspaper Articles: LAS CRUCES SUN-NEWS / LAS CRUCES BULLETIN Utilities Tiny Robotic Truck does a Big Job! Published Friday, July 12, 2019, in the Las Cruces Bulletin _ Las Cruces Utilities - (LCU) Wastewater Collection Inspector Lonnie Orona gets his little truck ready to cruise through ' :- underground sewer lines. It's a small robotic truck with wheels coated ' with something like ��•.� + sandpaper to stick to the slippery inside walls of �- sewer pipes, and most importantly, a camera is attached to allow Orona to see through the eyes of the robot and turn its "head" to look at connection lines for any breaks. NMDOT Road Reconstruction Tops the List at District 4 Meeting Published Friday, July 12, 2019, in the Las Cruces Bulletin On Monday, June 24th, residents of District 4 gathered at an evening community _ meeting, hosted by City Councilor Jack Eakman and held at the Las Cruces Utilities (LCU) Administration building on Motel Blvd. About 20 residents attended, and there were nearly as many City of Las Cruces (CLC) staff available to answer questions. "While this is an NMDOT project, we're happy to have Councilor Eakman host his District meeting at the Utilities PAGE 1 building because we want to be available for any questions that we might be able to answer about Valley Drive construction," said Dr. Jorge A. Garcia, P.E., LCU director. "When the state's projects -like this one -run into City utility lines like water, wastewater, and gas, it's up to us to be ready to supply upgrades where needed." Maintaining Underground Gas Lines through a "Keyhole" Published Sunday, July 14, 2019, in the Las Cruces Sun-News The task at hand: locate the underground yellow polypipe gas line, find s where it joins to the older, F steel piping under La Fonda k - Drive, update Geographic Information System (GIS) maps, and check for j corrosion. The pipe could be 2-to 4-feet underground. A few years ago, this would require digging up a big _ chunk of the street,but today the Las Cruces Yw Utilities (LCU) crew just pops off a relatively small pavement "keyhole". Keeping us Safe: Utilities Sniffer Truck Published Friday, July 19, 2019, in the Las Cruces Bulletin >- It looks very similar to other City of Las Cruces r trucks you see on the streets, except for the attachment on the front that might cause you to take another look. Hanging from the front end of the truck, six little rubber y cones are swaying on a rack. It's the Las Cruces Utilities (LCU) Gas "sniffer truck"making its rounds testing for any natural gas leaks from underground pipes. Adam Valles, LCU Gas leak survey technician, explains that natural gas lines, along with water and sewer lines, run underneath virtually every street in the city. "It takes us about a year to survey all of one area before we move on to the next,"notes Valles. "Plus, we're scanning the commercial areas by hand for gas leaks at the same time." PAGE 2 Quick Delivery from Frontier Roofing Supply on Valley Drive Published Friday, July 19, 2019, in the Las Cruces Bulletin As the New Mexico Department of FoF1111 pp ` Transportation (NMDOT) moves into the final phase of Valley Drive road --- reconstruction, the road work has landed right outside the front of doors of ` Frontier Roofing - - -� Supply. While the traffic is light early in the morning, at different hours of the day, Frontier has problems getting their big trucks out onto Valley to deliver materials to customers. "Some people obey the `Stop Here' signs and some won't," said Omar Perea, store manager of Frontier Roofing Supply. "Sometimes we have to walk out into the street to wave to drivers to let our truck out onto Valley Drive because they've blocked the street." LCU: A Strong Partner for New Business (The Fresh Chile Company) Published Sunday, July 21, 2019, in the Las Cruces Sun-News Randy McMillan, owner of The Fresh Chile Company, is hoping to open his new chile roasting business in time for the fall harvest,just -- weeks away. He's _0� �. r working with Las Cruces Utilities « j (LCU) to bring in the natural gas he must ?' have to roast the chiles. On this day: a - test roast. McMillan t� says, "I've been so y impressed with the speed with which LCU has come out to help, any expectation I may have had they've completely exceeded." PAGE 3 A Summer of Learning: City of Las Cruces &Youth Conservation Corps Published Friday July 26, 2019, in the Las Cruces Bulletin Even at 8 a.m. it's hot. Despite the hot ' ,Ir temperatures, 15 ` 4 young City of Las Cruces employees under a local Youth kr Conservation W * � Corps (YCC) grant - are ready to start ' their duties on City fields. These youths are using their summer to learn about career development, :r water resources, water conservation, and real jobs w l available within the City of Las Cruces. They have a chance to walk away with a professional and nationally recognized certificate enabling them to start a possible career in water-efficient landscaping. Valley Drive Bike Lanes A Comfort to Former Las Crucen Published Friday, July 26, 2019, in the Las Cruces Bulletin Marc Wright walked along Valley Drive in amazement. He hadn't been back in Las Cruces for 25 years, and while he expected changes, he didn't expect the bike lanes on Valley. The street holds a special meaning for him: back in 1986, his father, Clayton D. Wright, was riding a bicycle along Valley Drive when he was struck by a truck and killed, in front of Fire Station 3. PAGE 4 Area Youth Get Real Work Experience with Youth Conservation Corps Published Sunday, July 28, 2019, in the Las Cruces Sun-News It was a tour of the Las Cruces Utilities' (LCU) Jacob Hands Wastewater Treatment Facility that first sparked an interest in a ..... the mind of a local youth. n _ Dustin Arriola remembers • . -.,. the class trip to tour the facility that left him wondering if this could be the start of his career. "It �'•• _ was the chemistry component, specifically in the wastewater side that I ' found interesting," he r - said. "How we convert wastewater into clean water, the whole process --� uses biology in a real way and keeps it environmentally sustainable." LCU Learns from Annual Customer Survey Published Friday,August 2, 2019, in the Las Cruces Bulletin Las Cruces �. Utilities (LCU) is - - on a continual journey of • . + improvement in its mission to provide four utilities to the residents and - businesses of Las Cruces. Key to evaluating the .� performance of this City Department means going straight to customers to ask what they do and do not know about LCU. This past year LCU developed a quick 12-question survey offered in English and Spanish at four high-traffic locations: Sprouts, the Farmer's Market, Toucan Market, and the Thomas Branigan Memorial Library. The bilingual Customer Survey was also mailed to more than 38,500 utility customers and was PAGE S available online. For the face-to-face interactions, LCU worked with New Mexico State University's Chi Epsilon, an honors group for civil engineering students. Dock Diving for Dogs on Valley Drive Published Friday,August 2, 2019, in the Las Cruces Bulletin z t In the sweltering Las Cruces summers, it's not just humans who feel the ' heat,but also our pets. For ' both the adventurous dog ' , and owner, a cool way to cool off is at Las Cruces Dock Diving and K9 Event Center (LCDD) at 335 S. Valley Drive. Opened in May, the Center has worked around the New Mexico Department of Transportation (NMDOT) - road reconstruction of Valley Drive, especially while transforming the warehouse filled with floor-to-ceiling shelving into the now wide-open and astroturfed area with a long 45400t pool. Water Confidence: Annual Report Available Now (CCRs) Published Sunday,August 4, 2019, in the Las Cruces Sun-News Las Cruces Utilities (LCU) now publishes 6 f different Water Quality Consumer Confidence Reports (CCR) every year to provide comprehensive information about • drinking water quality in each of its service areas. The most recent Report, with 2o18 data, was mailed out at the beginning of July • 2019, to all customers within the Las Cruces _ Municipal Water System (LCMWS). The annual CCR is required by the Safe Drinking Water Act (SDWA) to report water quality information to customers. This report is designed to provide details about where your water comes from, what it r contains, and how it compares to standards set by regulatory agencies. This report is a j snapshot of last year's water quality provided by LCU to more than ioo,000 residents. PAGE 6 PRINT ADS t � service ' provided to 1 i more than 100,000 { residents and t i businesses. C.R jjc S : GAS CLEANWATER DEPENDABLEWASTEWATER RELIABLE$OLID WASTE lltilities Customer Service:541-2111 httpJlwww.las-cruces.orglenfdepartmentslutiliUes service provided to :1 r more than 100,000 _ residents and businesses. �gGRU��� SA'-GAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID WASTE Utilities Customer Service:541-2111 ft:llwww,las-cruces.orglenldepartmentslutilities DEPENDABLEWASTEWATER service provided to more than 100,000 residents and1 businesses. SAFEGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID UUMaCusbomerSeRim541-2111 hdpJhm.las-cruces.orglenldepartmentslutilities ..�.�� PAGE 7 service `25"'M provided to more than 100,000 residents and businesses. ��Ices SAFEGAS CLEANWATER I?EPENDASLEWASTEWATER RELIABLESOLID WASTE 1.1alitiesCustumer5erVice:541.2111 htp,llwww,las-cruces.orglenldeparhneutslutililies � �• r r r r r - p �w 1 1111 r• � r ' `C of Las Cruces J SAFEGAS CLEANWATER DEPENDAREWASTEWATER RELIABLE5OLID WASTE Utilities Custnmer Service:541-2111 http:llwww.las-cruces.org/anldepartruentslutilities KRWG KRWG RADIO UNDERWRITING 90.7 FM � MESSAGES VALLEY DRIVE: The City of Las Cruces reminds you: most of Valley Drive is open again to traffic: Two of the three phases of the NMDOT road reconstruction project are substantially complete. Only Phase 2 is still under construction. BABY WIPES: Las Cruces Utilities reminds you: Please do NOT flush baby wipes - or any kind of wipe - down the drain. Even if the package says "flushable" — it's not! Instead, safely dispose of wipes in the trash. CUSTOMER SERVICE: Las Cruces Utilities reminds you there are now TWO Customer Service Centers: the familiar City Hall location and the new East Mesa Customer Service Office at 5195 Bataan Memorial West. Try the East Mesa location with easy access and no wait! PAGE 8 MESSAGING ON CITY BUSES UST y caue Slwhm E J p � PAY IN PERSON AT THESE TWO LOCATIONS: CITY HALL:700 N.Main Street,8 a.m.•5 p.m. EAST MESA CUSTOMER SERVICE CENTER: 5195 Bataan Memorial West,9 a.m.-6 p.m. Do NO T flush MEDICATIONS,RAGS,or WIPES down the toilet I T'S A TOILET 04Ut�m NOT A TRASH CAN OR OR O' II 1 Providing utility services to more than 100,000 residents and businesses. 74 of laa Cruces �3G�V0 tcFlar�tiausessvy�. Utilities Customer aenmLu ,■ora Seryice:541-2111 http-1/www.las•cruces.iDrG/enldepartnientg Lttdities PLAY YOUR PART. . . ■ Water Smart! Repolrt waterFng �iolativns, call (575} 5�8-4444. Suzanne Michaels Suzanne Michaels Communications Public Outreach for LCU PAGE 9