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2018-2019 LCU Annual Report 2018-2019 Las Cruces Utilities ANNUAL REPORT � 9 Gl GR UC.,� i The mission of the Las Cruces Utilities Department is to provide natural gas, water, wastewater, and solid waste services to ratepayers, so they J can enjoy a safe, healthy, productive, and sustainable environment. Utilities Customer Central: 541-2111 . http://www.las-cruces.org/180/Utilities MY of Las Cruces Arir P�GRQC� 02 CONTENTS J CIN of las Cruces 03 LINES OF BUSINESS AND PROGRAMS 1 SOLID WASTE Collections Mission Statement Solid Waste Administration Department Organization Solid Waste Commercial Collections Solid Waste Fleet STRATEGIC BUSINESS PLAN 1 Solid Waste Charts.Line of Business Featured Programs 04 1 Issue Statements.Strategic Results 16 UTILITIES ENVIRONMENTAL 05 INTRODUCTION Water Conservation Interim City Manager Solid Waste Green Waste,Compost,and Recycling Las Cruces Utilities Board of Commissioners Griggs Walnut 1 Utilities Environmental Charts.Line of Business Featured Programs 06 LETTER FROM THE LAS CRUCES UTILITIES DIRECTOR 149 CUSTOMER ENGAGEMENT Customer Central Utilities Billing and Receivables 07 OFFICE OF THE DIRECTOR Administration Utilities Dispatch Line of Business and Program I� Q Customer Engagement Charts.Line of Business Senior Office Manager 1 7 Featured Programs 08 NATURAL GAS Operations and Maintenance O REVENUE AND FINANCIAL REPORTING Natural Gas Administration Utilities Warehouse Natural Gas Corrosion Utilities Building Administration Natural Gas Locating and Mapping Utilities Business Services Administration O Natural Gas Charts.Line of Business A Revenue and Financial Reporting Charts Featured Programs 21 Line of Business.Featured Programs 10 WATER Operations and Maintenance JVaterAdministration 22 REGULATORY COMPLIANCE AND TRAINING Utilities Regulatory Compliance JVater Line Maintenance Water Quality Laboratory Water Production Industrial Pollution Prevention 11 Water Charts.Line of Business Regulatory Compliance and Training Charts Featured Programs 23 Line of Business.Featured Programs 12 WASTEWATER Operations and Maintenance UTILITIES SUPPORTAND PROJECT MANAGEMENT Wastewater Administration 24 Technical Support Wastewater Line Maintenance SCADA Jacob Hands Wastewater Treatment Facility Utilities Support and Project Management Charts Wastewater Charts.Line of Business 25 Line of Business.Featured Programs 13 Featured Programs 26 FINANCIALS Statement of Revenue and Expenses for All Services and Natural Gas Operations 2 Water Operations,Wastewater Operations, and Solid Waste Operations BACK PAGE: LCU ORGANIZATIONAL CHART FY18/19 . LCU FULL TIME EMPLOYEES(FTES) DIRECTOR,ASSISTANT UTILITIES DIRECTOR,DEPUTY DIRECTORS,AND SENIOR OFFICE MANAGER AFAF LCU FY18/19 ANNUAL REPORT LINES OF BUSINESS AND PROGRAMS Department Organization Mission Statement The mission of the Las Cruces Utilities Department is to provide natural gas, water, wastewater,and solid waste services to ratepayers,so they can enjoy a safe,healthy,productive, and sustainable environment. The Utilities Department is one of the City's largest organizations.As a result,10 lines of business and 40 programs were developed.The list below corresponds with each line of business. Line of Business: Line of Business: Office of the Director 6 Utilities Environmental Administration Water Conservation Solid Waste Green Waste,Compost, and Recycling 2 Line of Business: Natural Gas Griggs Walnut Operations and Maintenance Natural Gas Administration Line of Business: Natural Gas Construction and Maintenance Customer Engagement Natural Gas Pressure and Service Customer Outreach Natural Gas Corrosion Customer Central Natural Gas Locating and Mapping Utilities Billing and Receivables New Connections 3 Line of Business:Water Metering Infrastructure Operations and Maintenance Utilities Dispatch Water Administration Field Services Water Line Maintenance Water Production Line of Business: Revenue and Water Meters,Valves,and Hydrants Financial Reporting Rate and Economic Analysis Line of Business:Wastewater Utilities Warehouse Operations and Maintenance Utilities Building Administration 4 Wastewater Administration Utilities Business Services Administration Wastewater Line Maintenance Jacob Hands Wastewater Treatment Facility Line of Business: Regulatory East Mesa Wastewater Reclamation Facility Compliance and Training West Mesa Industrial Park Wastewater Utilities Regulatory Compliance Treatment Facility Water Quality Laboratory Industrial Pollution Prevention 5 Line of Business: Foothills Landfill Closure Post-Closure Solid Waste Collections Utilities Training Solid Waste Administration Solid Waste Residential Collections Line of Business: Utilities Support Solid Waste Commercial Collections Solid Waste Fleet and Project Management 10 Technical Support SCADA AFAF LCU FY18/19 ANNUAL REPORT STRATEGIC BUSINESS PLAN Issue Statements . Strategic Results ISSUE STATEMENTS SUMMARIZED STRATEGIC RESULT -Aligned with Issue Statements 2,4 ISSUE 1:Aging infrastructure. Benefits from Safe Utilities and Environmental Best Practices ISSUE 2: Institutional customer water conservation compliance. Las Cruces ratepayers will continue to benefit from the department's ISSUE 3: Regional water conflict.Note:Issue statement#3,it is not aligned safe utility practices and contribute to recycling and green waste to a strategic result,but it is crucial to communicate as part of the plan. best practices that help maintain their utility infrastructure as, ISSUE 4:Strategic Utilities communication plan. evidenced by: ISSUE 5:Workforce recruitment and retention. BY FEBRUARY2019,the Las Cruces Utilities Board(Utilities Board) ISSUE 6: Unmet demand for Natural Gas service. will review an action plan to implement the 40-year water plan over ISSUE 7: Inability to meet the increased demand for services. the next five years through 2024. ISSUE 8: Internal operations support. BEGINNING IN 2020, STRATEGIC RESULTS • 85%annual survey respondents will report that they know who to call or what to do when they smell natural gas. STRATEGIC RESULT 1-Aligned with Issue Statements 1,7,8 • 85%annual survey respondents will report that they know what Infrastructure and Equipment Replaced and Maintained materials they should and should not put down their drain or Looking ahead to the next half century, Las Cruces ratepayers can flush. be assured that critical infrastructure and equipment necessary BY 2020, for the delivery of essential utilities services including natural gas, • the Las Cruces Utilities Department will increase its intake of water, wastewater, and solid waste services, will be replaced, and green waste tonnage by 7%from 2,800 tons to 3,000 tons. maintained on schedule,as evidenced by: • 20%institutional customers will reduce their water usage by an BYJULY2019,replacement and rehabilitation of critical water well average of 2%following the program's outreach intervention. infrastructure will begin. . all restaurant businesses that fail their inspection due to fat,oil, BYJULY2021, and grease disposal will be reduced by 50%from 52 to 26. • rehabilitation of water reservoirs'infrastructure will begin. • diversion rates of all recyclable waste will be maintained at an • critical water pipeline infrastructure replacement will begin. average rate of 23%or higher. • critical high-pressure natural gas line infrastructure replacement will begin. STRATEGIC RESULT 4-Aligned with Issue Statements 4,6 BYJULY 2022, Reduced Energy Costs by Expanding Natural Gas Service • replacement and rehabilitation of essential solids handling infrastructure will begin. An increasing proportion of ratepayers located within the Las Cruces • critical low-pressure natural gas line infrastructure replacement Utilities Department's service area will reduce their energy costs,and will begin. the Las Cruces Utilities Department will maximize its share of the • critical wastewater collection system replacement and natural gas market,as evidenced by: rehabilitation will begin. BY DECEMBER 2020,80%developed areas in the northeast natural BYJULY 2023,year over year solid waste equipment and vehicles gas service area will have natural gas services available(east of 1-25, will be replaced on schedule. north of Westmoreland). BY 2023, STRATEGIC RESULT 2-Aligned with Issue Statements 5,8 • 70% residents will live in areas that are served by natural gas. Utilities Supported by Internal City Services . 15%additional natural gas customers will be serviced through the The Las Cruces Utilities Department will be viewed and treated as Las Cruces Utilities Department. a customer by the City's central support functions as evidenced by: BEGINNING IN 2023,the average size square foot home will save BYJULY 2019, $798.00 annually when moving from propane to natural gas. • 25%regular Fleet preventative maintenance will be completed within three days. STRATEGIC RESULT 5-Aligned with Issue Statements 1,2,4,5,6,7,8 • a Human Resources function within the Las Cruces Utilities Department will be established. High Performing Organization BYJANUARY,2020, BEGINNING IN 2019,100%of department associates will know • 60%Las Cruces Utilities Department vacancies will be filled what is expected of them and how they align and contribute to the within 6 weeks of date of request. goals of the department as evidenced by their annual work plans • a streamlined promotion process within Las Cruces Utilities and performance conversations being aligned with the department Department programs will be established. Strategic Business Plan. BYJULY2020, BY2019,75%of City departments and agency partners will say • 95%of the training support necessary for certification will be they have a positive collaborative relationship with the Las Cruces provided to the Las Cruces Utilities Department. Utilities Department that assists them in furthering their mission. • Las Cruces Utilities will implement a Succession Plan at all levels within the department. BY2020,80%of board,commission,and City Council members will BY2022,75%vehicle repairs will be completed within one week. report that they receive the information they need to make informed Specialized equipment will be repaired within two weeks. decisions. Ar LCU FY18/19 ANNUAL REPORT INTRODUCTION Interim City Manager . Las Cruces Utilities Board of Commissioners LCU Board of Commissioners Interim City Manager As the Interim City Manager, I have administrative over- Top sight of all City Departments including Las Cruces Utilities Gill M.Sorg,Steven Baumgarn, (LCU). I am proud to report that LCU is being run at the James R.Carmichael,, nd highest levels of professionalism, productivity,and quality Gabriel Vasquez. of service under the direction of Dr.Jorge Garcia and the LCU Board of Commissioners. ' One of LCU's largest facilities is the Jacob Hands Dr.Harry T Johnson, Wastewater Treatment Facility (JHWWTF), which is a Edmund Archuleta,Vice-Chair . .William M.Little,Chair 13.5 million gallon per day(MGD) facility.The JHWWTF is located at 2851 West Amador Avenue.Once processed, LCU produces a Class A+ biosolid compost,which is given back to the community for free to be used for landscaping 2018-2019 Utilities Board Report and gardening.The most recent additions to the JHWWTF This past fiscal year(FY) has been a busy one for the department campus are the: and the Board - primarily on the Water side. • Co-Generation System, which utilizes methane gas, a by-product of the wastewater treatment process, to • We continue to watch developments on the case of Texas v. New power a portion of the facility's operations. Cleaned Mexico and Colorado,the outcome of which will have significant methane is sent to engine generators creating both impacts on the water future of Las Cruces. electrical power and usable heat. It was substantially completed on November 29,2018. • During the year, rate cases for both water and wastewater were • New Water Quality Laboratory, with 11,683 square processed, setting the stage for routine review of all utility rate feet of office and laboratory space. The new facility structures. Throughout this process, we were aided by the hard provides separate testing labs for the water and work and diligence of the Utility Customer Advisory Group wastewater systems,ensuringthe high-level of services (UCAG). our customers have come to expect.This project was • Implementation of the policy guidance in the recently updated substantially completed on June 4,2019. 40-Year Water Development Plan continues,in an effort to assure LCU undertook one of the City's largest performance- a favorable water future for Las Cruces. based contract awards by partnering with Johnson Con- trols,Inc.(JCI)forAdvanced Metering Infrastructure(AMI). • In response to a local initiative, Utilities began extending natural This project was divided into two phases and will ensure gas service to the Talavera community.Staff continued its efforts LCU has the best measurements in place for our system. to obtain reliable,low-cost natural gas supplies for the system. The $22 million Phase I Infrastructure Improvement Pro- gram is about 85% complete. JCI is also approximately • Upgrades to the JHWWTF continued, extending the life and 90% complete with their Investment Grade Audit of the increasing the capacity of this essential part of the City services. Phase 11 Infrastructure Improvement Program, which in- The end of the FY also saw the much-needed Water Quality cludes the: Laboratory substantially complete. • Wastewater facility energy • The Energy Savings Performance Contracting (ESPC). In a efficiency upgrades, j first of its kind effort the Utilities Department entered into an • New Wastewater Supervisory ESPC contract with JCI for water and gas meter upgrades and Control and Data Acquisition accelerated the installation of AMI and automatic leak detection. (SCADA)system,and This contract provides for guaranteed system performance • LED lighting upgrades. improvements with cost savings for the City. WILLIAM F.STUDER - William M. Little, Chair Interim City Manager ___ ArAir LCU FY18/19 ANNUAL REPORT LETTER FROM THE Las Cruces Utilities Director LCU continues to deliver excellent service to our customers thanks to the great effort of 295.4 Utility associates.The FY 2018/2019 (FY19)Annual Report showcases some of the many accomplishments in our Gas, Water, Wastewater, and Solid Waste operations. The Report highlights the most notable completed projects,adding to the vitality and resiliency of our utility services.The Report provides an opportunity to introduce our customers to activities that Utility staff has diligently worked on during JORGE A.GARCIA, the year.Once again,we are very proud to have the best,well-qualified,and dedicated associates that PH.D., P.E. deliver high quality services to our customers.These activities and accomplishments would not be pos- Utilities Director sible without the essential policy guidance and support from the LCU Board of Commissioners(Board). In FY19, LCU served 41,524 Gas customers, 37,182 Water customers, 35,083 Wastewater customers, and 35,930 Solid Waste customers, within the Las Cruces city limits and in certain areas in Dona Ana County. The revenues collected from the delivery of service provide the necessary income to fund the operations, capital, and equipment expenditures of each utility. The Utility operating budget for FY19 was$86.1M,and the capital budget for FY19 was$49.5M. Also,in FY19,we completed the cost of service review of the Wastewater Utility.The study,performed by Stantec,a reputable firm specializing in this type of work,found a revenue deficiency of$4.2 million.This amount is what would be needed to maintain the current levels of service,invest in rehabilitation and replacement of infrastructure,and provide appropriate debt service coverage. On January 10,2019,the LCU Board accepted a recommendation from the UCAG to implement the Wastewater rate increase over a 3-year period.Such recommendation was then forwarded to City Council.The Council approved the 3-year phased-in option of new Wastewater rates on March 18,2019.The new rate structure will recover the revenue deficiency after the 3-year period.The phased-in option would increase the average residential bill by$2.55 the first year,$1.30 the second year,and$1.66 the third year. Another important accomplishment in FY19 was the completion of the LCU's Strategic Business Plan (SBP).The SBP delineates 10 lines of business, 40 programs, and 107 performance measures. The SBP can be found at http://www.las-cruces.org/ Docu mentCenter/View/3058/Las-Cru ces-Util ities-Department-S BP-PEAK---FINAL-083019?bidld=. In FY19, LCU budgeted a new Assistant Utilities Director position to assist in various areas of the operation. A national search brought us a formidable candidate in Ms.Delilah Walsh.Ms.Walsh was the Socorro County Manager, a position she held since 2009. She was responsible for all operational and financial matters including policy development and implementation, board management, budget management, strategic planning,and direction to all county administrative department heads. Ms.Walsh was born and raised in Socorro, New Mexico,and is a graduate of Socorro High School.She holds both a Bachelor of Science and Master of Engineering Management degree from New Mexico Institute of DELILAH A.WALSH Mining and Technology(New Mexico Tech). Prior to joining the Socorro County, Delilah was vice president Assistant Utilities at First State Bank and had worked in all aspects of banking for more than a decade. She has a passion for Director employee education and has served as an instructor for New Mexico Tech Community College Program's Administrative Assistant Certification.She serves as an instructor for NM EDGE,a program through NMSU's Cooperative Extension Service designed to provide education and training to government employees. Ms.Walsh has extensive experience in human resources,staff management,financial planning and investment,strategic planning, team building, contract negotiation, policy making, budget management, information technology management, and program forecasting.A graduate of Leadership New Mexico and New Mexico Certified Public Supervisor,she has served on several boards including the Strategic Planning Committee for New Mexico Tech, Governing Council for Cottonwood Valley Charter School, Socorro Mental Health Foundation, Board of Regents for New Mexico Tech, NM Commission on the Status of Women, El Camino Real International Heritage Center Foundation, Friends of Socorro Charter Schools Foundation, Socorro County DWI Advisory Council,and Jornada Resource Conservation Development District Board. Ms. Walsh served as Vice President for the Middle Rio Grande Economic Development Association Board of Directors and was a member of the executive boards for the New Mexico Counties Insurance Authority Workers Compensation and Multiline Pool Boards.She was also a New Mexico Certified Public Official and New Mexico Certified Public Supervisor. She and her husband, Dennis, are avid community volunteers and with their three children, enjoy their large extended family throughout the Rio Grande Valley. Utility staff f is available to provide additional information to our customers,either by calling(575)528-3500 or via e-mail at UtilitiesCustomerComments@las-cruces.org. AFAF LCU FY18/19 ANNUAL REPORT OFFICE OF THE DIRECTOR ADMINISTRATION 1. LINE OF BUSINESS:OFFICE OF THE DIRECTOR Senior Office Manager The purpose of the Office of the Director line of business As the City transforms to a high-perform- is to provide leadership for the Las Cruces Utilities Depart- ment and policy implementation services to Associates, ing organization that is customer-focused the Utilities Board,City Manager's Office,and City Council and results driven,LCU is focusing on con- so they can better understand the utilities services offered, tinuous improvement and embraces the expand utilities services, make well-informed decisions, new philosophy of PEAK Performance, and support the growth of the local economy. which stands for: Perform the Mission, PROGRAM Evaluate Measures, Assess Outcomes, and Keep Climbing. ADMINISTRATION The core team consisted of 17 Utilities Program Purpose Statement:The purpose of the Adminis- staff from front line personnel up to the ALMAJ.RUIZ tration program is to provide leadership to the Las Cruces Senior Office Manager Utilities Department and policy implementation services Director.Together,we performed a for Associates, the Utilities Board, City Manager's Office, thorough assessment of the future and identified issues and trends, and City Council so they can better understand the utili- which were then linked to the five Strategic Results. ties services offered, expand utilities services, make well- A sub-team of five associates, consisting of: Filiberto Aguirre, informed decisions, and support the growth of the local Rhonda Diaz, Robin Lawrence, John Mrozek, and myself were economy. tasked with the responsibility of creating a SBP presentation,which Family of Measures: Key Results was presented to the LCU Board and City Council. We were also • Beginning in 2019,100%department associates will tasked with ensuring the Office of the Director's first family of know what is expected of them and how they align measures was met,which states: Beginning in 2019,100%depart- and contribute to the goals of the department as ment associates will know what is expected of them and how they evidenced by their annual work plans and performance align and contribute to the goals of the department as evidenced conversations being aligned with the department by their annual work plans and performance conversations being Strategic Business Plan. aligned with the Strategic Business Plan. • By July 2019,25%regular Fleet preventative Learning Sessions were offered to the LCU associates the months maintenance will be completed within three days. of March,April,and May.At the end of May 2019,84%of all LCU • By July 2019,Human Resources function within the associates attended the Learning Sessions. Hiring managers are Las Cruces Utilities Department will be established. now responsible for reviewing the SBP presentation with all new • By the end of 2019,75%City departments and agency associates at time of hire. partners will say they have a positive collaborative relationship with the Las Cruces Utilities Department that assists them in furthering their mission. . ' +e • By January 1,2020,60%Las Cruces Utilities Department vacancies will be filled within six weeks of date of request. �� 1 • By 2020,80%of board,commission,and City Council s� members will report that they receive the information .cif they need to make informed decisions. , • By 2022,75%vehicle repairs will be completed within ' N one week.Specialized equipment will be repaired within two weeks. • 80%Local businesses and prospective businesses who report that the Utilities provided support to their current or new businesses. • #Utility hook-ups to newly constructed homes and businesses. • %Expansion of utilities services.* Sub-team for the Strategic Business Plan(Left to Right):Filiberto Aguirre, *Establish baseline Rhonda Diaz,Robin Lawrence,Alma Ruiz,and John Mrozek. 680 N.MOTELBOULEVARD Voice: 1 1 LCU FY18/19 ANNUAL REPORT NATURAL GAS OPERATIONS AND MAINTENANCE The purpose of the Natural Gas Operations and Maintenance line of business is to provide natural gas to ratepayers and surrounding communities, so they can experience a safe and dependable supply of natural gas. LCU provides a safe and reliable supply of natural gas to the citizens and businesses of Las Cruces, while operating and managing a gas r r ANAJ system consisting of more than 1,000 miles of underground gas mains and service lines. The Natural Gas Operations and Maintenance line of business provides service to 41,524 gas customers. NATURAL GAS ADMINISTRATION This year the Natural Gas Administration implemented a new training program to comply with federal regulations for \ welding inspections. This training was the first for the Gas Administration Program to include personnel from the Public Works Department to qualify them to inspect welding opera- tions of the gas system. This was done to ensure that there are enough inspectors inspecting all welding operations on Lucia M.Garcia,P.E.,CEM the LCU Gas system.This inspection ensures that every weld Deputy Director is completed per the Gas Utilities procedures and provides Gas a safe system for the Las Cruces public. With the addition of these qualified Gas Inspectors, the Gas Administration can help meet the Natural Gas Operations and Maintenance ` „Y ,� PEAK Performance goals of replacing critical high-pressure + •� r natural gas line infrastructure by July 1,2021,and make natu- ral gas services available in developed areas in the northeast 33f 6 natural gas service area. NATURAL GAS CORROSION The LCU Gas Leak Surveyors playa big role in providing public safety to our customers by performing gas leak surveys.From January 2019 to June 2019,the Gas Leak Surveyors surveyed 478 miles of transmission, high pressure, commercial and residential mains and service line and inspected 15,182 y services.The results of the surveys assisted the Natural Gas T,`d Corrosion to meet and exceed the PEAK Performance results of 0.5% Natural Gas System line leaks due to mechanical fittings or corrosion effects failures resulting in injury or property damage. And 0.5% Natural Gas System above ground line leaks resulting in injury or property damage. NATURAL GAS LOCATING AND MAPPINr The associates of Natural Gas Locating & Mapping (L&M) LINE OF BUSINESS: Natural Gas program, have been using a "live tracer wire" tool for about PROGRAM: Natural Gas two years now. This "live tracer wire' tool enables staff Operations and Maintenance to trace the path of live nonmetallic gas lines, that would Natural Gas Administration otherwise be unlocatable and would need to be dug up or potholed. This process will help us to meet our PEAK • Natural Gas Construction and Maintenance performance goal of 98% accurate marking from locate • Natural Gas Pressure t requests and will establish a base line that can be tracked. and Service L&M continues to meet the growing excavation needs of • Natural Gas Corrosion _ our customers and has also contributed to keeping damages Natural Gas Locating minimal. and Mapping AFAF LCU FY18/19 ANNUAL REPORT NATURAL GAS CHARTS Steel Welding Inspectors. Gas Leak Survey Footage . 2. LINE OF BUSINESS: NATURAL GAS Percentage of Locates to At Fault Damages OPERATIONS AND MAINTENANCE The purpose of the Natural Gas Operations and STEEL WELDING INSPECTORS Maintenance line of business is to provide natural 9 gas to ratepayers and surrounding communities,so 8 8 they can experience a safe and dependable supply 7 of natural gas. 6 FEATURED PROGRAMS 5 NATURAL GAS ADMINISTRATION 4 Program Purpose Statement:The purpose of the Gas Administration program is to provide direction and 3 resources for the operation and maintenance of the 2 natural gas system and maintain a master plan of the 7 infrastructure assets to provide natural gas delivery 7 services to ratepayers and surrounding communities, o so they can experience a safe and dependable supply ■INSPECTORS 2018 ■INSPECTORS 2019 of natural gas. One(1)steel welding inspector on staff prior to training,after training there are now a Family of Measures: Key Results total of eight(8)steel welding inpsectors on staff. • Beginning in 2023,the average size square foot home will save$798.00 annually when moving NATURAL GAS LEAK SURVEY FOOTAGE from propane to natural gas. JANUARY-JUNE 2019 • 100%Maximum Allowable Operating Pressure 4,000 (MAOP)verification of transmission line. 3,500 • 33%Update Natural Gas Master Plan. 3,112 . 10%MAOPverification of distribution. 3,000 2,539 • 15%Propane customers switched to natural gas 2,500 (northeast area). 2,124 2,069 2,000 1,94s NATURAL GAS CORROSION 1,500 Program Purpose Statement:The purpose of the Natural Gas Corrosion program is to provide cathodic 1,000 protection to maintain the integrity of the natural gas steel pipeline infrastructure,so ratepayers and 500 surrounding communities can experience a safe and 0 1113 18 2 39 1 83 '$ 1 79 dependable supply of natural gas. 2019 JAN 2019 FEB 2019 MAR 2019 APR 2019 MAY 2019 JUN Family of Measures: Key Results ■SERVICES INSPECTED ■GRADEI ■GRADE2 ■GRADE3 • 90%Corrosion program work orders completed LCU Natural Gas Leak Survey results based on 15,182 meters and service line leaks surveyed,and 478 miles of gas pipe leaks surveyed. within five business days. • 0.5%Natural Gas system line leaks due to mechan- ical fitting or corrosion effects failures resulting in PERCENTAGE OF LOCATES TO AT FAULT DAMAGES injury or property damage. 750 742 09 7°° NATURAL GAS LOCATING AND MAPPING 659 614 609 629 625 613 Program Purpose Statement:The purpose of the Natu- .0 ral Gas Locating and Mapping program is to identify and protect underground gas infrastructure services to 500 ratepayers,developers,contractors,engineers,other 400 facility owners,and the general public,so they can rely on a safe and dependable supply of natural gas. 300 Family of Measures: Key Results 200 • 5%Customers who have service interruptions due to line hits by first,second,and third-party 100 damages. 0 • 2%Inaccurate marking from locate request. July Aug Sep Oct Nov Dec Jan Feb Mar Apr May June .Number of Locates e 90%Locating and Mapping program work orders Percentage of at fault damages to Natural Gas lines due to incorrect locates,based completed within five business days. on total number of locates is 8,116,which equals less than 2%. AFAF LCU FY18/19 ANNUAL REPORT WATER OPERATIONS AND MAINTENANCE The purpose of the Water Operations and Maintenance line of business is to provide water to ratepayers, so they can experience reliable and sustainable water utilities. CITY OFLASCRUCES The Water Operations and Maintenance line of business for LCU produces more 40-YEARWATER DEVELOPMENT PLAN than 6 billion gallons of clean, safe drinking water annually. That water serves the needs of approximately 100,000 residents. The City's water system pumps from two deep aquifers, the Mesilla Bolson and the Jornada Bolson. To bring water to 37,182 customers, LCU maintains more than 700 miles of underground water lines, 40 wells, 20 storage tanks, 17 booster stations, and 41 regulating valves. WATER ADMINISTRATION *'j The 40-Year Water Development Plan was completed in April 2017.A M Water-Supply Action Plan was developed in 2019 based on ten-year and 20-yeartimeframes.The LCU Board of commissioners directed staff to implement the 10-Year Water Development Action Plan. sus,�990 Over the next 18 months,implementation will include: • Drawdown warning indicator, • Water-supply study related to the water availability in Corralitos,Nutt-Hockett,and Mimbres Basins, Adrienne L.Widmer,P.E. • Reclaimed water and ASR project evaluations and related recommendations, Deputy Director . Quarterly status reports, Water . LCU Board presentations,and • The action plan will allow Utilities to develop water supply appropriately over the next 10 years. WATER LINE MAINTENANCE During the first part of FY19, Water Line Maintenance contracted with a company using the patented NO-DES intense filtration technology to clean water lines by forcing water through multiple micron filters. This process u was so successful that LCU and Grants Administration (Grants) worked together to request a matching grant from the Bureau of Reclamation. In _ ? June 2019,Grants was notified that the matching grant was approved.This piece of equipment will help Water Line Maintenance keep water fresh " without the water waste incurred with water flushing, helping to save the aquifer for consumptive use. LINE OF BUSINESS: Y+ ,- - Water Operations and Maintenance •• PROGRAMS • Water Administration • Water Line Maintenance • Water Production WATER PRODUCTION • Water Meters, Over the next three years, the Water Production program will have each of Valves,Hydrants • the ground storage tanks evaluated.The evaluations will include any mainte- nance and repairs recommended including timelines and cost estimates. 1 I I :1 N. MOTELBOULEVARD Voice: 1 1 AFAF LCU FY18/19 ANNUAL REPORT WATER CHARTS Time to Complete Service Line Replacements . 3. LINE OF BUSINESS:WATER OPERATIONS Water Quality Calls . Hydrant Inspection AND MAINTENANCE The purpose of the Water Operations and TIME TO COMPLETE SERVICE Maintenance line of business is to provide water LINE REPLACEMENTS FY17-FY19 to ratepayers,so they can experience reliable and 100% 94% 901. sustainable water utilities. 9o91 8091 6% FEATURED PROGRAMS 70% WATER ADMINISTRATION 6091 Program Purpose Statement:The purpose of the 5091 Water Administration program is to provide water planning and adequate staff to provide aquifer- 4091 sourced and reclaimed water delivery services to 3091 ratepayers,so they can enjoy safe and reliable drinking 2091 water and high-quality reclaimed water resources. 101. 109l 71. 61. a% Family of Measures: Key Results ■ 21- ■ = 1= 11 = o% —— — 1-24 24hrs<#<48hrs 48hrs<#< 72hrs 72hrs<#<=96hrs >96Hrs. • By February 2019,the Utilities Board will review .FY17 .FY18 .FY19 an action plan to implement the 40-year water plan Percentage of water services lines replaced and/or completed in a 24 hour period. over the next five years through 2023. • By February 2023, 100%graduated interns will be 379 379 WATER QUALITY CALLS assigned to full time positions within the Utilities 350 Department. WATER LINE MAINTENANCE 300 Program Purpose Statement:The purpose of the Water Line Maintenance program is to provide 250 delivery system maintenance services to ratepayers, 0 so they can enjoy safe and reliable drinking water and Z 200 high-quality reclaimed water resources. 150 148 148 137 137 Family of Measures: Key Results . . ■ ■ • By July 1,2021,critical water pipeline infrastruc- 100 ture replacement will begin. FY17 FY18 FY19 ■Water Quality Calls ■RespondedWth24Hrs. • 10%of Water customers who experience an Number of water quality calls and the response to those calls within a24 hour period. unplanned interruption of service of 90 minutes or longer. HYDRANT INSPECTION FY17-FY19 WATER PRODUCTION too — 95.4% Program Purpose Statement:The purpose of the Wa- 90 87.9% ter Production program is to provide aquifer-sourced 8o water production services to ratepayers,so they can 70 enjoy safe and reliable drinking water. 60 58.5% Family of Measures: Key Results so 48.8% • By July 1,2019, replacement and rehabilitation of 40 critical water well infrastructure will begin. 30 • By July 1,2021, rehabilitation of water reservoirs' 20 infrastructure will begin. 12.1% 10 46% • Zero incidents of water born illnesses from City 0 1 IN of Las Cruces water. FY17 FY18 FY19 ■%of Hydrants Inspected Needing Service ■%of Hydrants Inspected Needing Repairs or Replacement Percentage of water hydrants inspected,serviced,and repaired or replaced in each FY. 680 N. MOTEL :• 1 1 LCU FY18/19 ANNUAL REPORT WASTEWATER OPERATIONS AND MAINTENANCE The purpose of the Wastewater Operations and Maintenance line of business is to provide wastewater services to ratepayers, so they can experience reliable and sustainable wastewater services. The Wastewater Operations and Maintenance line of business for LCU maintains about 550 miles of underground sewer lines and 17 lift stations.The JHWWTF treats and disinfects AJrV AO& approximately 9 million gallons of sewage per day. The East Mesa Water Reclamation Facility and West Mesa Wastewater Treatment Facility treat 700,000 gallons and 150,000 gallons per day, respectively. WASTEWATER ADMINISTRATION Biosolids generated from the wastewater treatment process contains healthy amounts of Nitrogen, Phosphorus, and micro- nutrients. The composted biosolids are not only an effective _ fertilizer, they are also safe to use. The composting process _ creates a Class A+ biosolid compost product that is safe for - - use as fertilizer and safe to handle. The compost is available John T to residents in 5-gallon buckets or loaded into dump trucks for Deputy ozek larger users. The picture shows the compost in a containment Deputy Director Class A+biosolid compost at JHWWTF:Residents can Wastewater pad located at the JHWWTF. pick up 5-gallon buckets for free to use at home as fertil- izer for their lawn and garden. WASTEWATER LINE MAINTENANCE The LCU Department started the rehabilitation of Boutz Lift Station located at 1716 West Boutz Road in Mesilla on July 9, . 2018. The rehabilitation process lasted for approximately two weeks and involved a continuous bypass pumping scheme that had Wastewater Line Maintenance Operators (WWLM) onsite for 24 hours in rotating shifts.The project was contracted out to " Corrosion Resistant Coatings,Inc.,at a total cost of$74,714.73. �r The rehabilitation otothe wet well consisted of ductile iron pipe Boutz Lift Station before(top)and after(bottom)coating. rehabilitation with corrosion resistant coatings. 1 Treated wastewater to be dis- charged to the Rio Grande is dis- A infected with Chlorine to elimi- nate disease causing bacteria. Chlorine is a noxious gas that t lik , is a very effective disinfectant for bacteria in water. People can LINE OF BUSINESS: come into contact with the disin- Wastewater Operatlons fected wastewater discharged to and Maintenance Disinfection equipment at JHWWTF:The Chlorine containers the Rio Grande,so disinfection is PROGRAMS are silver and the Sulfur Dioxide containers are blue. vital.The disinfected wastewater - Wastewater Administration is safe for human contact.The National Pollutant Elimination Discharge Permit forthe Wastewater Line Maintenance JHWWTF requires that the Chlorine is removed after disinfection and Sulfur Dioxide • Jacob Hands Wastewater Treatment Facility is used to remove the remaining Chlorine from the fully treated and disinfected • East Mesa Wastewater wastewater.Ton containers of both Chlorine and Sulfur Dioxide can be seen in the Reclamation Facility _ picture. _ p • West Mesa Industrial Park Wastewater Treatment Facility AFAF LCU FY18/19 ANNUAL REPORT WASTEWATER CHARTS Class A+ Biosolid Compost Provided . Reclaimed Water. 4. LINE OF BUSINESS:WASTEWATER Number of Sewer Hook-Ups Provided OPERATIONS AND MAINTENANCE The purpose of the Wastewater Operations and RECLAIMED WATER Maintenance line of business is to provide waste- 120,000,000 105,534,955 water services to ratepayers,so they can experi- 100,000,000 85,657,901 ence reliable and sustainable wastewater services. 80,000,000 FEATURED PROGRAMS 60,000,000 WASTEWATER ADMINISTRATION 40,000,000 Program Purpose Statement:The purpose of the 20,000,000 Wastewater Administration program is to provide 0 oversight for treatment and collection services Gallons of Reclaimed Water to ratepayers,so they can confidently experience ■FY18 ■FY19 wastewater resources that are free of contaminants and safely recycled into the environment. 85,657,901 Gallons of Reclaimed Water in FY19. Family of Measures:Key Results • 97%Gallons of recycled water resources that NUMBER OF SEWER HOOK-UPS PROVIDED are safe for human contact. 700 • 25%Customer survey respondents who 600 589 594 report they are confident or very confident that wastewater is safely recycled into the 500 environment. 400 WASTEWATER LINE MAINTENANCE 300 Program Purpose Statement:The purpose of 200 the Wastewater Line Maintenance program is to provide collection services to ratepayers,so they 100 27 35 can confidently experience wastewater resources 0 that are free of contaminants and safely recycled FY18 FY19 into the environment. ■Residental ■Commercial Family of Measures:Key Results 629 Sewer Hook-ups provided in FY19. • By July 1,2022,critical wastewater collection system replacement and rehabilitation will begin. CLASS A+ BIOSOLID COMPOST PROVIDED 1,300 JACOB HANDS WASTEWATER 1,200 1,185.77 TREATMENT FACILITY 1,100 Program Purpose Statement:The purpose of the 1,014.92 Jacob Hands Wastewater Treatment Facility pro- 1,000 gram is to provide collection,treatment,and rec- 900 lamation services to ratepayers in its service area, 800 so they can confidently experience wastewater 700 resources that are free of contaminants and safely recycled into the environment. 600 Family of Measures:Key Results 500 Metric Tons of Compost Used • By July 1,2022, replacement and rehabilitation ■FY18 ■FY19 of essential solids handling infrastructure will 1,014.92 Metric Tons of Class A+biosolid compost distributed to the community begin. for free FY19. AFAF LCU FY18/19 ANNUAL REPORT SOLID WASTE COLLECTIONS The purpose of the Solid Waste Collections line of business is to provide solid waste services to ratepayers so they can experience reliable and sustainable solid waste service. Solid Waste Collections supplies trash containers to 33,190 residential customers and more than 2,740 commercial customers, while disposing an average of 6,200 tons of trash every month. SOLID WASTE ADMINISTRATION In efforts to improve efficiencies, streamline routing, and reporting, as well as elevating our customer service deliverables, the Solid Waste Collections line of business procured routing software and hardware for our collection vehicles. We began installation and training in the fourth quarter of FY19. This technology allows a driver's route to be uploaded and displayed on screen within their truck Robin Lawrence and acknowledges when a container has been serviced. Deputy Director Back office staff and supervisors then have the capability, — -� Solid Waste in real-time, to view whether a container has been serviced l or not. The system allows us to take pictures of containers that cannot be serviced for various reasons.This allows staff to provide information to our customers when they call in with questions regarding the servicing of their container. Additionally, we can determine the exact location of each truck in the field when we need to dispatch somebody a to provide additional services. Not only will this increase { efficiencies,but it will help us improve customer service.This NOLL(ltl`J NOLLfI`d0 is just a small portion of what this technology can do for us. SOLID WASTE COMMERCIAL COLLECTIONS In preparation for the Lohman Property Waste Excavation ', Clean-up, several Solid Waste Collections staff participated in a 40-hour HAZWOPER training course.This training cov- ered many aspects from regulations and hazard recognition - and control, to general safety and health topics.These staff members will play an integral part of the site clean-up at the - landfill that existed prior to 1965. ��' it SOLID WASTE FLEET LINE OF BUSINESS: In moving forward with technology, the Solid Waste Fleet Solid Waste Collections program purchased six digital portable lifts. These lifts can PROGRAMS be used from bay-to-bay to work on various pieces of Solid 9 Solid Waste Administration Waste equipment. These lifts allow the mechanics to more • Solid Waste Residential easily access the underneath of the refuse trucks to conduct Collections repairs. This helps in facilitating safer, more efficient, and • Solid Waste Commercial timely repairs of our equipment. Collections 9 Solid Waste Fleet AFAF LCU FY18/19 ANNUAL REPORT SOLID WASTE CHARTS Residential Trash . Commercial Trash . 5. LINE OF BUSINESS:SOLID WASTE COLLECTIONS Open-Top and Roll-Offs Serviced The purpose of the Solid Waste Collections line of TONS OF RESIDENTIAL TRASH business is to provide solid waste services to ratepayers 8,00 0 7,490 7,474 so they can experience reliable and sustainable solid 7000 6,937 6,843 6,930 6,916 6747 7,032 6,979 waste service. 6,287 6,407 6,186 6,000 FEATURED PROGRAMS 5,000 SOLID WASTE ADMINISTRATION c 4,000 Program Purpose Statement:The purpose of the 3,000 Solid Waste Administration program is to provide 2,000 responses to customers inquiries,oversight of collection,container delivery,and repair services to 1,000 ratepayers,so they can reliably and regularly dispose 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr of their garbage. 0 FY16/17 0 FY17/18 FY18/19 Family of Measures:Key Results Tons of trash collected from our residential customers is down slightly from the previous FY by approximately 0.5%. • By July 1, 2023,year over year solid waste equipment and vehicles will be replaced on 13,000 TONS OF COMMERCIAL TRASH schedule. - - 12,500 12,423 - SOLID WASTE COMMERCIAL COLLECTIONS 12,000 - 12,075 11,803 11,824 11,783 Program Purpose Statement:The purp ose of the 11,642 Solid Waste Commercial Collections program is to 11,500 11,347 11,452 11,512 0 11,207 provide dumpster enclosure review and inspections, 11,000 10,876 collection,container delivery and repair services to m ratepayers so they can reliably and regularly dispose 10,500 of their garbage. 10000 Family of Measures:Key Results 9,500 • 2%Commercial container pickups not serviced. 1st Qtr 2n d Qtr 3rd Qtr 4th Qtr ■FY16/17 ■FY17/18 ■ FY18/19 • 90%Commercial containers repaired within one Tons of trash collected from our commercial customers is up slightly from the business day. previous FY by approximately 3.55%. • 97% Roll off containers delivered,emptied, NUMBER OF OPEN-TOP AND ROLL-OFFS SERVICED returned,and removed within one business day. 1080 1060 064 1,065 • 97%Commercial equipment available on a daily 1,046 1040 basis. 1,027 1020 1,011 0 1000 996 992 SOLID WASTE FLEET 980 Program Purpose Statement:The purpose of the 0 960 959 Solid Waste Fleet program is to maintain equipment 940 942 941 for Solid Waste programs,so that ratepayers can 920 have reliable service. 900 Family of Measures:Key Results 880 860 OL • 97%Solid Waste Equipment available on a daily 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr basis. ■FY16/17 ■FY17/18 ■ FY18/19 Open-top or roll-off containers are large, open top rectangular containers used for construction and remodeling material,debris,brush,and other non-food waste.The request for open-top or roll-off containers continues to be in high demand. 680 N. MOTEL :• 1 1 LCU FY18/19 ANNUAL REPORT UTILITIES ENVIRONMENTAL The purpose of the Utilities Environmental line of business is to provide environmental services to ratepayers and surrounding communities, so they can experience reliable and sustainable utilities. WATER CONSERVATION r r The Water Conservation program follows and enforces the Water Conservation Ordinance and Regulations, which is -y a requirement of the Office of the State Engineer because of the LCU water rights. The program monitors residential, commercial, and industrial outdoor water use.Violations of the Water Conservation Plan can result in notices of violation -- including administrative fines for consecutive violations r Carl N.Clark,RE. ranging from $20 to $50. The program also includes Deputy Director educational outreach and assistance utilizing workshops and Environmental& ublic venues to discuss conservation measures and tools. Technical Support p SOLID WASTE GREEN WASTE,COMPOST, AND RECYCLING Over the past year the Green Grappler has attended many outreach events and invested in various media outreach campaigns in an effort to boost our intake of green waste at the Old Foothills Landfill. This green waste allows us to I process it into composted mulch that we return back to the community for free. In FY18/19 we have taken in a total of 3,241 tons of green waste.This total tonnage includes Green Grappler pick-ups as well as customers dropping yard waste Y ," off at the Old Foothills Landfill located at 555 S. Sonoma Ranch Blvd.This program has been steadily growing over the last few years. GRIGGS WALNUT A X WEST S EAST The Environmental Protection Agency (EPA) issued 3 3 a Unilateral Administrative Order that became effective 3 f 3 January 4, 2018, to the Joint Superfund Project. The first annual report was turned in to EPA on June 4, 2019,which s° explains that over 745 million gallons of water has been extracted and treated where more than 70 pounds of per- °« chloroethylene (PCE) has been removed from the plume. These results continue to show the remediation project is --- effective.The figure shown is a cross section of the area and how PCE is removed from the aquifer. LINE OF BUSINESS: Utilities Environmental onn„�M �A „, ow�.. ,n,,.. PROGRAMS • Water Conservation • Solid Waste Green Waste, Compost,and Recycling •� 9 Griggs-Walnut AFAF LCU FY18/19 ANNUAL REPORT UTILITIES ENVIRONMENTAL CHARTS Water Waste Violation Report.Solid Waste Green (. LINE OF BUSINESS: UTILITIES ENVIRONMENTAL Waste Tonnage . Griggs Walnut Mass of PCE Removed The purpose of the Utilities Environmental line of WATER WASTE VIOLATION REPORT business is to provide environmental services to 300 ratepayers and surrounding communities,so they can 268 experience reliable and sustainable utilities. 250 209 200 FEATURED PROGRAMS 200 WATER CONSERVATION 150 - Program Purpose Statement:The purpose of the Water Conservation program is to provide resources 100 and conservation services to ratepayers,so they can have a sustainable water supply. 50 Family of Measures: Key Results 0 .2016 .2017 .2018 • BY 2020,20%institutional customers will reduce Water waste violations per calendar year reported. their water usage by an average of 2%following the program's outreach intervention. • 5%Change of water waste violations from 535 to SOLID WASTE GREEN WASTE TONNAGE 508. 1000 970.91 974.1 868.54 SOLID WASTE GREEN WASTE,COMPOST, 839.54 800 784.94 AND RECYCLING 74o.m 707.26 703.82 687.32 685.38 69794 684.03 Program Purpose Statement:The purpose of the Solid 0 600 Waste Green Waste,Compost,and Recycling program is to provide products,resources,and conservation 400 services to ratepayers and surrounding communities, so they can receive environmentally-friendly products 200 at little or no cost and help divert waste from the landfill. 0 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr Family of Measures: Key Results ■FY16/17 ■FY17/18 ■ FY18/19 Green Waste tonnage taken in at the Old Foothills Landfill continues to increase. • BY 2020,the Las Cruces Utilities Department will FY19 saw in increase in tonnage of a little over 6%. increase its intake of green waste tonnage by 7% from 2,800 tons to 3,000 tons. GRIGGS WALNUT MASS OF PCE REMOVED • BY 2020,diversion rates of all recyclable waste will 1.6 be maintained at an average rate of 23%or higher. 1.4 1.4 1.4 1.3 1z 1z 12 12 • 25%Change of green waste compost given back to 1.2 1 1 1 1 1 1 1.1 the community from 1,200 tons to 1,500 tons. 1 0.9 0.9 0.9 0.9 0.9 0.8 0.8 0.8 0.8 GRIGGS WALNUT 0.6 Program Purpose Statement:The purpose of the 0.4 Griggs Walnut program is to remove perch I oroethyl ene 0•2 (PCE)from contaminated groundwater,so the commu- ° N N 00 00 00 00 00 00 00 00 co co co nity can have a safe groundwater supply. Z d1 c[ c[ Z. Z U, > V LL a } ? ? aN ,° o a ? ? o Family of Measures: Key Results a ■Massof PCE Removed(pounds) . By 2025,the pounds of PCE removed from the Pounds of PCE removed starting January 2017 through December 2018.The PCE plume will be reduced by 50%. mass in the groundwater plume previously was estimated at 242 to 357 pounds. (June 2007 Record of Decision,EPA). LCU FY18/19 ANNUAL REPORT CUSTOMER ENGAGEMENT The purpose of the Customer Engagement line of business is to provide information, education, assistance, and ANrV billing services to ratepayers and neighboring communities, so they can be aware of and utilize utilities services while using the community's natural resources more efficiently. CUSTOMER CENTRAL Utilities Customer Central is the hub for all the City's utility services. Customer Central processes and resolves a wide '' range of transactions that involve: • Utility service application and terminating existing service. r u ' • Answering questions regarding Gas,Water,Wastewater, T < and Solid Waste services and billing inquiries. • Setting up new construction utility service accounts. Jose F.Provencio .. _ Deputy Director • Coordinating utility field service requests between City Business Services inspectors and contractors. p Customer Central Associates. • Coordinating and validating service requests between billing&receivables, meter reading,field services,and utility operations to provide timely and professional service. BILLING AND RECEIVABLES 'lr' The Billing and Receivables program is the department's front line for invoicing customers for utility services in compliance with approved rate schedules and billing and service regula- tions.The program's functions are integrated with Customer Central(CustomerService,MeteringInfrastructure-formerly Billing and Receivables Associates. Meter Reading,and Field Services)that involves: • Importing meter reads to bill customer accounts, • Processing billing adjustments as needed, - r' • Monitoring inactive accounts, • Scheduling field investigations for high consumption issues, • Activating/deactivating water and gas services, • processing delinquent accounts and scheduling service shut-offs for non-payment,and • Assisting customers encountering financial difficulties with various alternatives to avoid service shut-off. Emergency Dispatch Associates. LINE OF BUSINESS: UTILITIES DISPATCH Customer Engagement Utilities Dispatch is always ready to assist customers with PROGRAMS utility related emergencies. The team responds to calls at any time of the day or night, including holidays.When other • Customer Outreach lop City departments are closed,the Emergency Dispatch associ- • Customer Centralates are onsite and available. During FY19, the Emergency • Utilities Billing and Receivable Dispatch team managed 26,073 phone calls and 37,201 radio • New Connections calls,totaling 63,274 calls.In city-wide emergency situations, • Metering Infrastructure the Utilities Dispatch team has dramatically increased efforts • Utilities Dispatch and manpower to answer more than 264 calls daily. 9 Field Services AFAF LCU FY18/19 ANNUAL REPORT CUSTOMER ENGAGEMENT CHARTS Customers by Assistance Program . Most Requested Assistance Program . Utilities Dispatch Radio Calls 7. LINE OF BUSINESS: CUSTOMER ENGAGEMENT CUSTOMERS BYASSISTANCE PROGRAM The purpose of the Customer Engagement line of 1,000 1,027 business is to provide information,education,assis- tance, and billing services to ratepayers and neigh- 800 boring communities, so they can be aware of and utilize utilities services while using the community's 600 natural resources more efficiently. 443 472 400 — FEATURED PROGRAMS 200 CUSTOMER CENTRAL 0 - M 0 20 Program Purpose Statement:The purpose of the FY19Customers by Bill Assistance Program Customer Central program is to provide customer ■Payment Plans ■Budget Plans ■Charitable Sources ■CDP ■LIHEAP service to ratepayers,so they can have their Payment Plans:Agreements when customers owe several months of utility bills, utilities service requests processed and have Budget Plan:Bill"leveling"to level out a customer's monthly bill for the year, Charitable Sources:Referrals to other charitable agencies in the city to assist customers, questions answered. Casa de Peregrinos(CDP):City funded program to assist LCU customers, Low Income Home Energy Assistance Program(LIHEAP):State program assisting Family of Measures:Key Results citizens with energy bills(electric,gas). • 50%of utilities customer interaction by email will be addressed the same day. CUSTOMERS BY MOST REQUESTED ASSISTANCE PROGRAM • 90%of utilities customer walk-in requests will 25,000 23,457 q be processed to completion. 20,000 UTILITIES BILLING AND RECEIVABLES 15,000 Program Purpose Statement:The purpose of the Utilities Billing and Receivables program is to 10,000 provide billing to ratepayers,so they can receive accurate and timely bills,and payment assistance. 5,000 Family of Measures:Key Results o • 100%of Casa de Peregrinos(CDP)funds will be FY19 Customers by Bill Assistance Program exhausted before the end of the fiscal year. 0 PROPAY Preferred Payment Date:A monthly extension of the due date for customers with fixed • 90%of accurate and timely bills sent out. deposit date pensions. UTILITIES DISPATCH DISPATCH RADIO CALLS Program Purpose Statement:The purpose of the 7,000 6,873 6,826 Utilities Dispatch program is to provide emergency 6,800 customer service to ratepayers and citizens,so 6,600 6,549 they can receive immediate service response. 6,400 6,377 6,269 6,238 Family of Measures:Key Results 6,200 — 6,087 6,026 • 85% Utilities Emergency calls will be dispatched 6,000 within a 10-minute timeframe. 5,800 — 5,600 1ST QTR 2ND QTR 3RD QTR 4TH QTR FY17/18 FY18/19 The volume of radio calls conducted between Emergency Dispatch utility crews coordinating service and scheduled activities in the field ensuring continuous and seamless utility operations 24x7. LCU FY18/19 ANNUAL REPORT REVENUE AND FINANCIAL REPORTING The purpose of the Revenue and Financial Reporting line of business is to provide rate and economic analysis and utilities services to Las Cruces Utilities programs, so they can be adequately funded. UTILITIES WAREHOUSE Utilities Warehousing program is responsible r F f for ordering, receiving, issuing, and maintaining - - ' sufficient stock levels of commodities, equipment, ` s materials, supplies and tools, required by m1 . Natural Gas, Water, and Wastewater Operations - ` and Maintenance lines of business to ensure a Jose F.Provencio continuous and reliable delivery of utility services. Deputy Director The Warehouse associates conduct periodic cycle Business Services a counts, reports, and documentation to account L for the receipt and issuance of inventory Items. Utilites Warehouse Operations. Warehouse associates are active early in the workday issuing materials and supplies to Gas, } Water, and Wastewater field crews for their daily work schedule and field delivery of material and parts and are on-call 24/7 when crews respond to emergency utility service calls. UTILITIES BUILDING ADMINISTRATION Within the Metering Infrastructure program, the essential responsibility of building administration ensures the department's buildings and grounds are Utilities Building Administration Associates. maintained,repaired and secured.Building adminis- tration oversees the day to day activity of building maintenance, repair and construction, landscape upkeep and logistical support for special and planned activities. Additional duties also include directing custodial upkeep of all the buildings and facilities and the manned and electronic security of -� the department's buildings. UTILITIES BUSINESS SERVICES ADMINISTRATION Rate and Economic Analysis Associates. Utilities Business Services Administration provides periodic reports, resolutions for approval of LINE OF BUSINESS: business services updates, and quarterly budget Revenue and Financial performance reviews to inform management and Reporting the Utilities Board of ongoing activity and financial PROGRAMS performance to make sound policy decisions. • Rate and Economic Analysis • Utilities Warehouse • Utilities Building Administration • Utilities Business Services Administration AFAF LCU FY18/19 ANNUAL REPORT REVENUE AND FINANCIAL REPORTING CHARTS H. LINE OF BUSINESS: REVENUE AND Utilities Warehouse. Utilities Building Administration FINANCIAL REPORTING Utilities Business Services Administration The purpose of the Revenue and Financial UTILITIES WAREHOUSE Reporting line of business is to provide rate and economic analysis and utilities services to 16 15 93% Las Cruces Utilities programs,so they can be 86% 14 adequately funded. 12 10 ° FEATURED PROGRAMS 60% 8 UTILITIES WAREHOUSE 6 6 6 Program Purpose Statement:The purpose of 4 the Utilities Warehouse program is to provide z materials and supplies to Las Cruces Utilities programs,so they can operate and maintain 0 APRIL MAY JUNE infrastructure. I�No.of Del iveries No.ofDeliveriesWithintheHod- —Ratio Family of Measures: Key Results Number of deliveries by the Utilities Warehouse to Natural Gas,Water,and Wastewater Operations and Maintenance lines of business,and the ratio of those deliveries that • 90% Deliveries of materials and supplies to job were received within the hour of being dispatched. site within one hour from the request being placed. UTILITIES BUILDING ADMINISTRATION 2 12 UTILITIES BUILDING ADMINISTRATION 100% Program Purpose Statement:The purpose of 10 BS% the Utilities Building Administration program B is to provide building services to Las Cruces 50% Utilities programs,so they can work in a safe and 6 productive environment. 4 Family of Measures: Key Results 2 2 2 • 80%of Utilities buildings repairs completed within 30 days from date requested. 0 6 April May June �#Utilities Buildings repairs requested Utilities Buildings repairs completed —Ratio UTILITIES BUSINESS SERVICES Number of repairs requested and completed for the Utilities Buildings,and the ratio ADMINISTRATION of repairs being completed within a 30-day timeframe. Program Purpose Statement:The purpose of the UTILITIES BUSINESS SERVICES ADMINISTRATION Utilities Business Services Administration program 12 is to provide administrative services and reports 11 11 11 100, 100, 100, to Las Cruces Utilities programs,so they can make 10 informed decisions. B Family of Measures: Key Results 6 • 98.5% Program managers who get the financial reports they need to make decisions on time. 4 2 1 0 April May June �#Reports del ivered to Utilities programs. —#Reports del ivered to Utilities Board. —85%program ro—ger—ho get the fnancial reports they need to make decisions on time. Number of reports delivered to Utilities programs to make decisions on time,and the ratio of program managers who receive financial reports to make decisions on time. LCU FY18/19 ANNUAL REPORT REGULATORY COMPLIANCE AND TRAINING The purpose of the Regulatory Compliance and Training line of business is to provide regulatory compliance, technical support, and training to Las Cruces Utilities programs, so they can operate within state and federal requirements and be technically proficient. REGULATORYAND COMPLIANCE WA AnnuaTER The Utilities Regulatory Compliance program provides guid- QUALITY AO& "I ance, consultation, and reporting services to Las Cruces Utilities programs. This ensures that the state and federal Consumer Confidence Report ' regulations are being followed and to offer consultation to areas of continued opportunities for improvements. WATER QUALITY LABORATORY Carl N.Clark,P.E. The LCU Water Quality Laboratory (WQL) collects, moni- Deputy Director Environmental& tors,and tests City drinking water from all five Water Supply Technical Support Systems to ensure compliance with the Safe Drinking Water ' Act. The graph, on page 23, indicates the number of sam- ples taken by the WQL on an annual basis to be analyzed r for various parameters. These analyses range from micro- biological to chemical analyses for Primary and Secondary . 140 !� EPA parameters. The number of samples vary year-to-year due to the frequency requirements of regulatory, process 1111!! control, and special projects. The analyses that cannot be y� """� -•i conducted by the WQL are shipped to accredited external , City Council Members,LCU Board Members,and City Executive and Iaboratories.The New Mexico Environment Department col- Management staff participated in the new WQL ribbon cutting on laborates with the City of Las Cruces under the Water Con- August 2,2019. servation Fee. E J INDUSTRIAL POLLUTION PREVENTION Fats, Oils, and Grease (FOG), byproducts of cooking, congeal and harden in the wastewater collection system causing obstructions, which can lead to sewage spills and overflows. One of the functions of the Industrial Pollution Prevention ` ' `3r (IPP) program is FOG, it maintains the integrity of the wastewater collection system by monitoring proper grease collection and disposal by all Food Service Establishments (FSEs). FSEs are defined as any non-residential facility that prepare food for consumption.Grease interceptors are designed to separate and retain light-density waterborne FOG and high-density suspended solids.The LCU Edward Southworth is holding a"Sludge Judge"used to check the Interceptor and Grease Trap Ordinance #2489 mandates that all FSEs install, solids and grease content of a grease interceptor. use,and maintain grease interceptors prior to their wastewater entering the LCU LINE OF BUSINESS: Sanitary Sewer Collection System. In addition, it mandates that all FSEs have Regulatory Compliance and Training their interceptors pumped-out every 90 days by a grease transport company. These grease transporters are required to maintain manifests containing data PROGRAMS such as: the FSE, date and time,volume of FOG, and place of disposal for each • Regulatory and Compliance individual collection/disposal.The transporter is then required to submit a copy of • Water Quality Laboratory all their manifests to the IPP office. IPP associates enter all the manifest data into • Industrial Pollution a database and monitors the frequencies of these FOG pump-outs and notifies Prevention those FSEs that failed to pump out within the 90-day cycle and are therefore in • Foothills Landfill vp violation of the ordinance. Closure Post-Closure • Utilities Training AFAF LCU FY18/19 ANNUAL REPORT REGULATORY COMPLIANCE AND TRAINING 9. LINE OF BUSINESS: Facility& Permit Regulatory Inspections. REGULATORY COMPLIANCE AND TRAINING WQL Drinking Water Samples . The purpose of the Regulatory Compliance and FOG Manifests for Resturants(FSEs) Training line of business is to provide regulatory FACILITY&PERMIT REGULATORY INSPECTIONS compliance,technical support,and training to 6 5 Las Cruces Utilities programs,so they can operate 5 within state and federal requirements and be 4 technically proficient. 3 0 3 FEATURED PROGRAMS 2 UTILITIES REGULATORY COMPLIANCE z 1 Program Purpose Statement:The purpose of 0 0 the Utilities Regulatory Compliance program is Internal RES Federal&State violations to provide guidance,consultation,and reporting Regulatory&Environmental Analyst(Internal RES)carries out inspections of Water services to Las Cruces Utilities programs,so they and Wastewater Operations to ensure Environmental Permit compliance. can operate within state and federal regulations. Family of Measures: Key Results WQL DRINKING WATER SAMPLES •1,614 90% Inspections that do not result in findings 1,600 or violation. 1,574 a WATER QUALITY LABORATORY e 1,550 1,528 Program Purpose Statement:The purpose of the Water Quality Laboratory program is to provide z1,500 water quality testing and reporting services to Las 1,450 Cruces Utilities programs,so they can operate within state and federal regulations. 1,40o 2015 2016 2017 2018 Family of Measures: Key Results YEAR . Minimum of 2,880 samples and 10,410 tests Columns represent the number of EPA Primary and Secondary Drinking Water samples will be completed to ensure water is 100%safe taken by the WQL on an annual basis showing an increasing trend of approximately 43 samples per year.Our PEAK goal is to reach a minimum of 2,880 samples. to drink. INDUSTRIAL POLLUTION PREVENTION 1,600 FOG MANIFESTS FOR RESTURANTS(FSEs) Program Purpose Statement:The purpose of 1,400 1,402 1,296 the Industrial Pollution Prevention program is to 1,200 1,111 provide environmental compliance monitoring to 1,000 Las Cruces Utilities programs,so they can operate soo within state and federal regulations. 600 Family of Measures: Key Results 400 • By 2020,all restaurant businesses that fail their 200 inspection due to fat,oil,and grease disposal o 52 44 will be reduced by 50%from 52 to 26. FY'17 FY'18 FY'19 ■Number of FSE Manifests Received ■Number of FSE That Failed The number of FSE Manifests Received is the total number of FOG Interceptors that were pumped out during that year.The number of FSE that failed is the number of times a restaurant failed to pump out their FOG interceptor within the required 90-day cycle.There is no data for the number of FSEs that failed during FY17. AFAF LCU FY18/19 ANNUAL REPORT UTILITIES SUPPORTAND PROJECT MANAGEMENT The purpose of the Utilities Support and Project Management line of business is to provide engineering, design, construction, analysis, reporting, monitoring, and public outreach services to City departments, devel- opers, and the public, so they can develop, construct, operate, and experience reliable and cost-effective utili- ties infrastructure. TECHNICAL SUPPORT The purpose of the Technical Support program is to provide engineering, .w design, project management,analysis, and public outreach services to City F_ departments,and developers,so they f can develop, construct, operate, and _ the public can experience reliable and Carl N.Clark,P.E. cost-effective utilities infrastructure. �I Deputy Director Environmental& The JHWWTF Reinvestment Plan Technical support Phase I Rehabilitation Project was substantially completed on Septem- ber 26,2018.The project consisted of the removal of the existing inoperable aluminum gates at the Equalization I��� Basin,West Aeration Basin, East Aer- ation Basin, and replaced with new stainless-steel gates including bypass pumping and continued operations of the JHWWTF, and the installation of a new automated control system for chlorination and dechlorination facili- ties.At the May 2017 meeting,the Utilities Board awarded the construction project,in the amount of$1,452,877.50,based on a comprehensive evaluation conducted by CH2M Hill (now Jacobs). a WELL59 SCADA Supervisory Control and Data Acquisition is a process of monitoring and or controlling of remote sites with the use of _ specialized software, hardware,and communication equipment from a central location. LCU utilizing SCADA to monitor over n 1,500 real time process points such as pressures, flow rates, �_ Msse�a,rANK levels,run time hours etc.,and over 1,800 abnormal operational conditions (alarms) of the Natural Gas,Water,and Wastewater infrastructures. LINE OF BUSINESS: ®�®®® M. ®® Utilities Support and moo©© Project Management PROGRAMS • Technical Support • SCADA AFAF LCU FY18/19 ANNUAL REPORT UTILITIES SUPPORT AND PROJECT MANAGEMENT 10. UTILITIES SUPPORTAND Utility Plan Review. PROJECT MANAGEMENT Natural Gas,Water, and Wastewater SCADA Alarms The purpose of the Utilities Support and Project UTILITY PLAN REVIEW Management line of business is to provide engi- 100% 99% neering, design, construction, analysis, reporting, 100 98 95% monitoring,and public outreach services to City de- 90 83 — So So 81 partments, developers, and the public, so they can 80 73 71 develop, construct, operate, and experience reliable 70 63 and cost-effective utilities infrastructure. 3 60 53 50 a 40 30 PROGRAMS 20 TECHNICAL SUPPORT 10 Program Purpose Statement:The purpose of the ° Technical Support program is to provide engineering, Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 ■#subdivision,commercial,and wire utility plan review completed design,project management,analysis,and public ■%subdivision,commercial,and wire utility plan review completed in 10-day outreach services to City departments,and The chart indicates number of subdivisions, commercials and wire utilities plans developers,so they can develop,construct,operate, received on a monthly basis thru LCU Technical Support for review and the percentage and the public can experience reliable and cost- of plans that was completed in a 10-day timeframe. Note:The date of collection of the percentage for subdivision,commercial,and wire utility plan review began in April effective utilities infrastructure. 2019 as part of PEAK. Family of Measures: Key Results • 90%Developer plan reviews completed within NATURAL GAS,WATER,AND WASTEWATER 10 business days. SCADAALARMS • 90%of all above ground utilities projects will not 12,000 - — exceed 3%of project contingency. • 90%of all below ground utilities projects will not 10,000 9243 9'529 exceed 7%of project contingency. 8,000 • 95%Projects managed by Las Cruces Utilities, E 7,199 which do not experience failure due to design or 6,521 Q 6,267 6,185 5874 6,118 construction within the first year of acceptance. 6,000 � 4,90s E Z 4,000 SCADA Program Purpose Statement:The purpose of 2,000 the SCADA program is to provide reporting and monitoring to Las Cruces Utilities programs,so they 0 can operate a reliable and cost-effective utilities Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19 Apr-19 May-19 Jun-19 infrastructure. The chart indicates the FY19 number of alarms received through the SCADA Family of Measures: Key Results system on a monthly basis,alarms include Natural Gas,Water,and Wastewater systems. • 90%System alarms detected and mitigated before customers experience a service interruption. AFAF LCU FY18/19 ANNUAL REPORT FINANCIALS LCU financial and operations transactions are accounted for as enterprise funds.The enterprise fund separates accounting and financial reporting for municipal services where utility Natural Gas, Water, Wastewater, and Solid Waste rates and fees generate the revenue to cover the cost of providing service to utility customers. Under enterprise accounting, utility operations revenue and expenditures are accounted in separate operating funds, independent from all other City general funds. STATEMENT OF REVENUE AND EXPENSES FOR LCU FY19 TOTAL REVENUE NATURAL GAS,WATER,WASTEWATER,AND SOLID WASTE AND EXPENDITURES Note:These charts are reflective of the pre-PEAK budget. $25,000,000 The financial presentation for the annual report is preliminary pend- $20,000,000 ing the final audit report for FY19, all numbers are unaudited as of $15,000,000 July 12, 2019. An additional note regarding the reported revenue $10,000,000 for FY19; a reduction of $3.1 mil- lion to total revenue was effected $5,000,000 by the FY18 City's Financial Audit A 11H Em by recognizing a portion of July $0 Gas Water Wastewater Solid Waste 2019 billed revenue in FY18 in ac- ■FY18 Revenues $19,851,540 $16,308,479 $11,209,631 $14,245,186 cordance with accounting industry ■FY19 Revenues $18,915,556 $16,372,967 $10,859,229 $14,161,246 principles.Overall,Utilities financial ■FY18 Expense $21,403,026 $16,585,143 $14,091,092 $12,679,104 performance for FY19 was within ■FY19 Expense $19,393,975 $16,331,177 $13,749,214 $12,972,163 projected targets as recorded on ■FY18 Revenues ■FY19 Revenues ■FY18 Expense ■FY19 Expense July 12,2019. NATURAL GAS OPERATIONS:STATEMENT OF REVENUE AND EXPENSES NATURAL GAS OPERATIONS Note:These charts are reflective of the pre-PEAK budget. Total Natural Gas utility revenue $30,000,000 includes the commodity cost of gas and reflectes the plentiful supply $26,134,148 $25,000,000 — $24,089,032 $24,925,097 of gas with gas commodity cost $22,803,708 averaging $1.96 per dekatherm $21,403,026 during the FY19 compared to$3.03 $20,000,000 — $19,851,540 19 393 975 per dekatherm in FY18. Las Cruces natural gas service customers were $15,000,000 the prime beneficiaries of the lower gas commodity cost. Overall, FY19 $10,000,000 total gas revenue was $18.9M, down $0.90M from FY18 and $5,000,000 expenses were $19AM for FY19 compared to $21AM in the previ- ous year.However,total volumetric $0 Total Revenues Total Expenses sales were 3.34M dekatherms, up by 0.486M dekatherms or 17.0% ■FY18 Revised Budget ■FY18 YTD Actual FY19 Revised Budget ■FY19 YTD Actual from the prior FY. AFAF LCU FY18/19 ANNUAL REPORT WATER OPERATIONS:STATEMENT OF REVENUE AND EXPENSES Note:These charts are reflective of the pre-PEAK budget. WATER OPERATIONS $20,000,000 A Water utility rate review was $18,099,205 g Year, which$16,616,473 conducted during the $1s,000,000 $16,295,947 $16,308,479 $16,372,967 $16,423,257 $16,585,143 $16,331,177 resulted In increased water service $16,000,000 rates. City Council approved the $14,000,000 overall revenue increase of $3.8 mil- lion to fund increases in operating $12000,00o and capital expenditures, and debt $10,000,000 coverage requirements. The 3-year $8,000,000 phased-in percentage rate increases were 15%, 4% and 4%, with the first $6,000,000 increase going into effect December $4,000,000 1, 2018. Overall total revenue for FY19 was$16AM compared to$16.3 $2,000,000 in FY18. FY19 expenses recorded at $0 $16.3M compared to$16.6M in FY18. Total Revenues Total Expenses Total water volumetric sales were ■FY18 Revised Budget ■FY18 YTD Actual ■FY19 Revised Budget ■FY19 YTD Actual essentially flat with FY19 recording 5,934M gallons and FY18 recording 5,971M gallons. WASTEWATER OPERATIONS:STATEMENT OF REVENUE AND EXPENSES Note:These charts are reflective of the pre-PEAK budget. WASTEWATER OPERATIONS $16,000,000 $14,353,354 A review of wastewater cost of ser- $14,000,000 $13,627,415 $14,091,092 $13,749,214 vice similarly was conducted during $11,729,886 $11,935,765 FY19 for the Wastewater utility. The $12,000,000 $11,zo9,631 $10,859,229 evaluation determined that the utility required an additional $4.2 million to $10,000,00o adequately fund operating and capi- $8,000,000 tal expenditures, and debt service. City Council approved a wastewater $6,000,000 rate increase over a 3-year phased- in period. The first increase of 30% $4,000,000 went into effect May 1, 2019, with two subsequent annual rate increases $2,000,000 of 5.3%. Total Wastewater revenue $0 for FY19 was $10.9M compared to Total Revenues Total Expenses $11.2 for FY18.While FY19 expenses ■FY18 Revised Budget ■FY18 YTD Actual ■FY19 Revised Budget ■FY19 YTD Actual were $13.7M compared to $14.1 FY18. Wastewater operations treat- ed and safely discharged 3,634M SOLID WASTE OPERATIONS:STATEMENT OF REVENUE AND EXPENSES gallons this FY back into the river Note:These charts are reflective of the pre-PEAK budget, compared to 3,671M gallons in FY19. $16,000,000 FY18 generated $11.2 million in rev- $14,092,764 $14,147,201 $14,161,246 $14,245,186 $14,723,239 $14,984,324 enue from monthly wastewater rates $14,000,000 from Wastewater customers,up from $12,679,104 $12,972,163 $10.9 million in FY17. $12,000,000 $10,000,000 SOLID WASTE OPERATIONS Solid Waste financials reported $8,000,000 total revenue of $14.2M for FY19 compared to $14.2M last year and $6,000,000 expenses of $14.OM in FY19 and $4,000,000 $12.7M in FY18. Residential and Commercial solid waste disposal for $2,000,000 FY19 was recorded at 75,079 tons, which was an increase from 73,461 $0 tons in FY18. Total Revenues Total Expenses ■FY18 Revised Budget ■FY18 YTD Actuals FY19 Revised Budget ■FY19 YTD Actuals 680 N. MOTEL :• 1 1 LCU FY18 / 19 ANNUAL REPORT LCU ORGANIZATIONAL ; EMPLOYEES Utilities Director (1) Assistant Utilities Director (1-Effective 7/2019) Senior Office Gas Business Manager(i) Analyst(1) Business Sustainability Systems Officer(.2) Analyst(1) Senior Office Assistant(2) Economist (.2) Internal Auditor(i) Mumma calNaturalWater rtGas(57) (50) (44) (48) Total Utilities FTEs 295.4 *This organizational chart depicts actual structure prior to PEAK. DEPUTYDIRECTOR,ASSISTANT UTILITIES DIRECTOR, JOSE F.PROVENCIO Deputy Director,Business Services • ' • ' • • CARL N.CLARK, JORGE A.GARCIA,Ph.D.,P.E. LUCIO M.GARCIA,P.E.,CEM JOHN T.MROZEK Deputy Director,Environmental Utilities Director Deputy Director,Natural Gas Deputy Director,Wastewater &Technical Support • • .D• ROBIN Assistant Utilities Director Deputy Director,Water Deputy Director,Solid Waste Senior Office Manager,Administration •• •• OR GAS • WATER • WASTEWATER • SOLID WASTE Et � Utility staff is available to provide additional information about this annual report, by calling (575) 528-3500 or via a-mail at utilitiescustomercomments@las-cruces.org =a,Id• t, Las Cruces Utilities, 680 N. Motel Blvd., Las Cruces, NM 88007 leseruces Mailing Address: P.O. Box 20000, Las Cruces, NM 88004 osn sn so ov