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LCU Board Oct 19_Administrative Report Isw City of Las Cruces' MOUNTAINS OF OPPORTUNITY Las Cruces Utilities Board of Commissioners Administrative Report unun � City of Las Cruces' Topics 1 ) Customer Central, Billing & Receivables 2) Everbridge Mass Notification System 3) Water Litigation 4) Projects 5) Board Resolutions 0 Billing and Receivables ■ Utility Assistance Programs — September Report ❑ Payment Plan Agreements ■ 2 new agreements ❑ Preferred Payment Date ■ 16 new requests ❑ Budget Payment Plan ■ 10 new agreements ❑ Promise to Pay ■ 1 ,884 customers requesting extended due date ❑ LIHEAP ■ 41 customers receiving $9,920 in assistance Billing and Receivables (cont. ) ■ Utility Assistance Programs - September Report ❑ Charitable Fund Sources ■ 42 referrals ❑ Casa de Peregrinos ■ 33 new customers ❑ Casa de Peregrinos FY20 YTD Summary ■ Utility Bill Assistance Budgeted $100,000 ■ Utility Bill Assistance Expensed $ 35,343 ■ FY20 Available Assistance $ 64,657 0 Billing and Receivables (cont. ) ■ Casa de Peregrinos FY20 YTD Report Utility Bill Assistance Expensed $35,343 35% Utility Bill Assistance Available $64,657 65% Utility Bill Assistance Expensed Utility Bill Assistance Available Everbridge Mass Notification System r� Eilff o-i Las MI E 6 s ■ 24/7/365 - Timely notification in the right situation , to the right people and devices, and administered by the Utilities department ■ Critical communications can limit the impact of an incident, prevent or reduce injuries, and even save lives ■ All notification messages (Voice, Text, Emails, Facebook, and Twitter) will be sent in English & Spanish 0 Everbridge Mass Notification System ■ Voice messages (Phone Calls) provide pre-recorded general information Customers have the option to "Opt-Out" of receiving phone messages ■ Texts and Emails provide specific information pertinent to the situation ■ Every Phone, Text, and Email message includes an acknowledgement request. Once message receipt is confirmed by the contact, repeated notification attempts for that message will stop ■ Caller ID will show the Customer Service phone number and emails will reply to GustomerService(alas-cruces.org Everbridge Mass Notification System ■ Authorized Types of Incidents/Notifications: Emergencies/Utility Services ■ Gas or Water Main Line Breaks; Planned Service Repairs/Outages Threats/Hazards Impacting Customers/Employees ■ Severe Weather; Road Closures; Workplace/Environmental Conditions Customer Status Information ■ Past Due Account Status; Pending Service Interruption (Delinquency) ■ Prohibited Notification Types: Political Campaigning or Political Campaign Endorsements Personal Communication, unrelated to an authorized notification type 0 Everbridge Mass Notification System ■ Messages can be directed to customers by group or by area Groups allow identification of people without using location information Area allows Dispatchers to select geographic location(s) on the map ■ Only contacts selected within this highlighted zone will receive notification Will I iiiiii 11111111111 FINE!!I III Ill '%�--'.,_"bridge oa ne a 3 o,.e��o-• ����a.�,. �� R�„s s�s ,.r�aa ® �: '+• ` �`�Ser-�'ea"r�_• it•l�. •` ��w�` ��yr-�'�' ��,s .,_.gym �,w. on V. 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NM & CO: No new development this month. ■ Griggs Walnut Federal Litigation: Consent decree negotiations in progress. m October 2019 Projects Update ■ Talavera 8-Inch Steel HP Gas Extension , Project No. 18-19- 061 ■ Airport Booster Station Improvements, Project No. 18-19-044 ■ Pre-65 Landfill Waste Excavation Plan m Talavera 8- Inch HP Gas Extension , Project No . 17- 18-061 ■ Contractor — DuCross Construction ■ Contract Cost — $1 ,517,990.98 ■ Contract Time — 187 workdays . ■ Start Date — March 4, 2019 se Il ■ Estimated Completion — November 25 2019 p Welding of Steel Pipe ■ Percent Complete — 79% (Construction) ■ Percent Complete — 76% (Payment) ■ Summary of Project (based on approved pay applications): : - - 230 feet of 8-inch steel casing; installed & complete. = ❑ 4,820 feet of 4-inch poly pipe; installed and pressure tested. - ❑ 8,612 feet of 8-in steel HP pipeline installed. _� Y Installation of Gabion Baskets for erosion protection Airport Booster Station Improvements , Project No . 18- 19-044 i ■ Contractor — Diamond Construction, Inc. ` ■ Contract Cost — $647,485.12 ■ Contract Time — 188 working days ■ Start Date — April 23, 2019 t$ ■ Estimated Completion Date — March 5, 2020 LCu Staff, Molzen Corbin ■ Percent Complete — 45% (Construction) Engineers at factory training on VFD control. ■ Percent Complete — 33% (Payment) ■ Summary of Project (based on approved pay applications): Project is in time suspension until October 10, 2019. '^ ❑ Factory acceptance test held on September 23-24, 2019. ❑ Booster skid package to arrive on October 9, 2019. Overview of the booster skid package. Pre- 1 965 Foothills Landfill Clean-Up ■ Summary of Project: g� WASTE AREA 1 &29 6T-1� Previous site investigations completed from 2002- 20,995CY B_W •&4 2016. e$ 6125 • 6810 r L 3 waste areas totaling approximately 47,933 CY of 1.5 B•2B 1.5 •T-2 T-1 11 waste with approximately 6 847 CY in overburden fi.5 2 a B2 EXPLANATION pp Y ..T-2, L��t.�was�lh knese 1 B T5 •T-201ast pit penetratlr�9 no waste for a total of 54,830 CY e •H-10 ' (T.—in.20161 8.7 3 5 • 1 �&3 Locetlon of weals thickness �,9� • T-8 •9-12 pcdng penelreling no waste T-10P (Tencon,2016) LCU to self perform excavation of waste areas. WASTEAREA2WASTEAREA3 L°rati°n°lwezelhckneeei Waste Excavation Plan completed and approved by 13,a,�CY T-0 anstpltshowingd.n.216)13,928CY Eli 9.5 dthinkness(h)nrwaste T•20 penetrated(Terrawn,2016)NMED SWB on August 14, 2019. ' 3.5 T1T-22T.12 B6 Lab.of waste lhlknessT-11 16T-7• • •&7 6,dnglknn.gdesig t.•B-15 psnetratede(Ter,of,2016) LCU in process or retaining Parkhill Smith and 2WASTE AREA4 T-19647-23 Isoplem on line of equal projected Cooper for environmental engineering support. 52,570 CY �� •5 7-13 waste IN,kness`Net) R-19 de 5 • 0 •1 T-16 5.5 LCU in development of waste hauling and 2 ;20 B-27 .0-17 T-24 equipment bidding documents. e 2 7-17 8-14 15 0� 23 g 2 • 13 T-5 scale B-22 T•3 0 Soo 7 13 B-24 3 PRE•1965 FOOTHILLS LANDFILL PROJECTED WASTE THICKNESS T-4 us cauccs,NEW MEXM 9.5 � •Figure 2 m Board Resolutions Resolution 16- 17- 124B ■ Resolution on Consent m Resolution 19-20-047 ■ Resolution on Consent m Resolution 9-20-LCU009 ■ Revising and updating language and adding new tampering fee to the Billing and Service Regulations tariff ■ Updating meter tampering fee at existing metering sites for AMI devices and equipment ■ Adding new fee for meter damage and loss to replace metering equipment and AMI devices lost and/or severely damaged at new construction sites Resolution 19-20-LCO009 (continued ) Standard water metering installation at new construction sites t�nrp be a dr ` w Resolution 19-20-LCO009 (continued ) Example of damaged/unrecoverable metering , meter box and AM I devices . - •. x� ._ :fir -may,�!� ��.., •.� �'�' _ } - .- •ja ;Y a• r.- � r 1 Resolution 19-20-LCU007 ■ Discussion End of presentation . . . „q °"tee .7 �w 0 my of[as Cruces,