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LCU Outreach Newsletter Apr2020 cRc,�, Las Cruces Utilities �M Public Outreach Newsletter I=— Prepared for the LCU Board Meeting on April 9, 2020 Nry of[Is&.Cn Newspaper Articles: LAS CRUCES SUN-NEWS / LAS CRUCES BULLETIN Bring the "Buzz" Back to your Garden with Lush and Lean Published Friday, March 13, 2020, in the Las Cruces Bulletin Pollinators like bees, hummingbirds, and butterflies 1 keep the ecosystem of your garden healthy. Learn more about how to 40 attract these little helpers with Claudette Harvell, from Wild Birds Unlimited (2001 E. Lohman Ave.), at the free Las Cruces Utilities ti (LCU) Lush and Lean Workshop r on Thursday, March 19th. "Not just bright, beautiful plants need pollinators, all flowering plants make use of pollinators to spread their pollen," explained Harvell, who focuses on sustainability and eco-friendly solutions at their store. Water Wise Irrigation is Key to Lush and Lean Gardening Published Friday,March 20, 2020, in the Las Cruces Bulletin s Proper irrigation is key to a vibrant garden in the 4 desert Southwest,but it's also part and parcel of 3 being"water wise." If you are confused about "smart"irrigation controllers and unsure of which might best suit your gardening needs,join Ken Futrell of Ewing Irrigation for hands-on training with various programmable controllers at the free Las Cruces Utilities (LCU) Lush and Lean Workshop on Thursday, March 26th. III t+ 4 r We focus on how to achieve water conservation through proper irrigation," explained Futrell. "It's a bit of maintenance and awareness as well -when an irrigation pipe breaks it can be less obvious as the water slowly seeps into the ground." PAGE 1 Waste Excavation and Relocation from City of Las Cruces Lohman Property Published Sunday, March 22, 2020, in the Las Sun-News This week, Las Cruces Utilities (LCU) began removing ' layers of old trash from y the City of Las Cruces (City) Lohman Property (Pre-1965 Landfill) on the city's eastside near the Las Alamedas/South Ridge Village subdivision. The old trash is being relocated to Corralitos Regional Landfill, west of town, along I-io. To accomplish the task, LCU built a temporary"haul road" across from the entrance of the Old Foothills Landfill (OFL) at 555 S. Sonoma Ranch Blvd. Now 18- cubic-yard trucks are hauling old waste reaching from 4 to ii feet deep from the approximately io-acre site. Press Release: SCSWA/LCU Restrict Public Access to Solid Waste Facilities To Halt Spread of Coronavirus (Joint SCSWA/LCU Press Release) Distributed to regional media Wednesday,March 25, 2020 In an effort to ensure the continued functionality of the Solid Waste System, the following restrictions will be instituted at Solid Waste facilities in Las Cruces and Dona Ana County beginning 12:00 p.m. Noon on Friday, March 2 7, 2 02 0. • Amador Ave. Transfer Station - 2865 Amador Ave. - essential businesses only/closed to the general public. The Amador Avenue Transfer Station will be closed on Sundays for cleaning and disinfection. • Las Cruces Recycling Center Dropoff- 2855 Amador Ave. - closed to the general public. • Sonoma Ranch Recycling Drop Off Center - 555 S. Sonoma Ranch Blvd. - closed to the general public. PAGE 2 News Brief: Las Cruces Utilities E-Billing Email Change Distributed to regional media Thursday,March 26, 2020 Las Cruces Utilities (LCU) customers who receive their bill via email will see a new return email address: e-bills are now coming from operations(a�postalpros.com. Please be sure to update your trusted/safe contacts list to ensure your e-bill does not end up in your spam/junk mail folder. "Starting with the March 202o billing cycle, some e-bills were heading into customers' spam folders," said Jose Provencio, LCU deputy director Business Services. "Please check your spam folder. If you have any questions, contact LCU at Customer Central at 575-541-2111 or customerservice(alas-cruces.org from 8 a.m. - 5 p.m. Monday through Friday. Fish Tape: Funny Name, Smart Technique Published Friday,March 27, 2020, in the Las Cruces Bulletin Technology can definitely make things easier,but sometimes older methods are still the most effective. When locating gas pipes cannot be done from above ground, Las Cruces Utilities (LCU) employs "fish tape", a winding fiberglass line that aims to find the correct path to locate underground gas line piping. 0 "It's a last resort before we have to actually dig up a pipe to locate it," explains Joe Atencio, LCU gas locating &mapping supervisor. He describes "fish taping" as feeding a gas line tracer through the end of a pipe where it will "ping" an electronic signal to equipment above ground for a crew. Las Cruces Utilities Responds to COVID-19: KEEP SERVICES GOING Published Sunday,March 29, 2020, in the Las Cruces Sun-News Even in this uncertain time, Las Cruces Utilities (LCU) wants customers to know that they can count on safe natural gas, clean drinking water, dependable wastewater, and reliable solid waste disposal in Las Cruces. PAGE 3 LCU offers this assurance: There will be no shutoffs of any utilities during the current Coronavirus crisis. "The suspension of rY service shutoffs will be in effect until the restrictions to contain COVID-19 are lifted and normal business resumes," said Jose F. j Provencio, LCU deputy director for Business Services. Many LCU customers are used to paying their utility bill in person at Customer Central in City Hall and at the East Mesa Service Center. Both locations are closed to the public for now, but there are many other options to pay bills. Press Release: Response to Closures of Solid Waste Transfer Stations, Green Waste and Recycling Centers (Joint SCSWA/LCU Press Release) Distributed to regional media Wednesday,April 1, 2020 Upon the closure of essential businesses and the restrictions of mass gatherings, recycling,green waste, and transfer stations in Las Cruces and Dona Ana County experienced a significant increase in business which caused crowding and gathering at our facilities. To sustain long-term availability of our solid waste management services and protect our staff and the members of the public, the decision to close recycling and yard waste disposal to the general public ties directly to the Governor's stay at home directive. • March 23rd NM Department of Health issued a Public Health Emergency Order o Part of that ordered advised: "New Mexico citizens should stay at home and undertake only those outings absolutely necessary for their health, safety, or welfare." o Further statements made by Governor Michelle Lujan Grisham: "The only way for us to stop the spread of this virus is for New Mexicans to stop interacting with each other. New Mexicans must be crystal-clear on this point: Right now, every time you leave your house, you are putting yourself, your family and your community at risk. Only by distancing from one another, by remaining home except for essential or emergency travel, can we limit the spread of this virus to the point that it does not overwhelm New Mexico." PAGE 4 Your Tap Water is Safe — It cannot carry COVID-ig Published Sunday,April 5, 2020, in the Las Cruces Sun-News � '✓ "The Environmental � Protection Agency(EPA) has recently released its ! _ report on drinking water supplies and the J ' r susceptibility of those supplies to the Coronavirus," said Joshua Rosenblatt, BSc MPA, Las Cruces r Utilities (LCU) regulatory and _ environmental analyst. The EPA report states: Conventional disinfection by chlorination and UV are effective against COVID-ig; the virus cannot be transported in municipal drinking water systems. A link to the EPA's COVID-19 pages and breaking news can be found at https://www.epa.gov/coronavirus. Rosenblatt explains, "In response to a request from one of our customers regarding the actual water quality of bottled water vs. the delivered municipal tap water of Las Cruces, combined with the surge of people buying out stores of bottled water in response to worries about the Coronavirus, it was timely to reply to the question of water quality comparison." PRINT ADS SAFEGAS service j provided to more than 100,000 residents and ► businesses. SAFFGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID WASTE UtilitesCusbmer5erdoe:541-2111 Mprllwuuw.Ias-cruces.orgleNdeparlmertislutilifies PAGE 5 Oran I 7rv! o more than 100,000 residents and businesses. _ limbo. SAFEGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID WASTE Utilities Castamer Service:541.2111 h*.!lwNw.Ias-erm.orgfeWdeparlm ffWdliNes DEPENDABLEWASTEWATER service _ ems" provided to more than 100,000 residents and n businesses. �,vra>J� SAFEGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLE ID UtildiesGusborer Service 541-2111 hdpJlwww.Ias-erucesarglenldepadmerdsfublilies service provided to more than 100,000 " residents and r4 businesses. r �' �Qr Ces 0. SAFEGAS CLEANWATER DEPENDABLEWASTEWATER nELIABLESOLID WASTE Olities Customer Service541-2111ZP hdp;!lwmvJascruces.orglenldeparhneutslatilties rm,r� Providing r more 1 it 111 residents and businesses. r v 4 of Las Cruces i ORrU SAFEGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID WASTE dthhesCustomerService:541-2111 http;llwww,las-cruces.orglenldeparhenfsluhlities PAGE 6 MESSAGING ON CITY BUSES C1 U S rW cRu� � PAY IN PERSON AT THESE TWO LOCATIONS: CITY HALL;700 N.Main Street,8 a.m.-5 p.m. ! EAST MESA CUSTOMER SERVICE CENTER: 5195 Bataan Memorial West,9 a.m.-6 p,m, Do NOTflush MEDICATIONS RAGS,or WIPES down the toilet IT'S A TOILETrRU�c� 0 ._ N J NOTA TRASH CAN� i� 1� ��� �� 1� 11 1� �i� i�ii���� i� I�� � i !�� : SAFEGAS1 i• SOLID WASTE s Providing utility z " services to more than 100,000 residents and I businesses. ' C of Las Cruces Utilities Custorner Dunruaor m Sery ice:541-2111 nlip:Ilwww.las-cruces.aeglenldeparlmenlyuli�ilies PLAY YOUR ■ Water Smart! Report watering violations, call (575) 528-4444. Ana = - PAGE 7 KRWG KRWG RADIO UNDERWRITING 90.7 FM � MESSAGES Las Cruces Utilities, Reminding everyone: Don't flush wipes or paper towels down the toilet! They can clog sewer service lines and cause sewer backups into your own home or neighbor's homes. Instead, dispose of all wipes and paper towels in the trash. Las Cruces Utilities, Providing utility"fast alerts". Whether it's a planned OR emergency utility outage in your neighborhood, or a billing status notice, customers will receive a brief email,text, and/or phone call. More information at Customer Central 541-2111 Las Cruces Utilities, If you cannot pay your utility bill on time -for gas, water, wastewater or solid waste - please contact Customer Central at 541-2111. Las Cruces Utilities can help customers in many different ways with bill pay. Suzanne Michaels Suzanne Michaels Communications Public Outreach for LCU PAGE 8