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LCU Outreach Newsletter May2020 Las Cruces Utilities Public Outreach Newsletter Prepared for the LCU Board Meeting on May 14, 2020 Newspaper Articles/Press Releases/News Briefs: C Npol Las Cruces LAS CRUCES SUN-NEWS / LAS CRUCES BULLETIN Press Release: LCU Offers Free Additional Green Grappler Curbside Pickup of Green Waste Distributed to regional media Thursday, April 9, 2020 Because the Old Foothills Landfill (555 S. Sonoma Ranch Blvd.) is closed to the general public during the COVID-19 Stay-at-Home Emergency Order, Las Cruces Utilities (LCU) is offering a one-time additional curbside pickup of green waste to help current residential solid waste customers. There is no charge for this service, which will be available through May 8, 2020. Read more: http://www.las-cruces.org/CivicAlerts.aspx?AID=2657 New Funding Allows LCU to Extend Help to Small Businesses Published Sunday, April 12, 2020, in the Las Sun-News Bulletin •= On Friday, April 3, 2020, Las Cruces City Council G� B E C K S approved a $1.1 million economic relief measure due to the Coronavirus pandemic. One hundred EE and twenty-five thousand ($125,000) of the relief funding is going to Las Cruces Utilities (LCU) to financially assist customers who have fallen behind on their payments or are about to. What's new with the extra financial aid is LCU for the first time can help not only residents, but also commercial customers. Read more: http://www.las- cruces.org/CivicAlerts.aspx?AID=2656 0GpV0 Las Cruces Utilities 0 Public Outreach Newsletter go Prepared for the LCU Board Meeting on May 14, 2020 fkEiry of Las Cruces Suzanne Michaels Communications News Brief: New Local Funding Available to Assist Residents and Small Businesses with Utility Bills Distributed to regional media Wednesday, April 15, 2020 Las Cruces Utilities (LCU) encourages both residential customers and business owners looking for financial help with utility bills to call Customer Central at 575-541-2111 as quickly as possible. Local LCU representatives will assess your needs and find the best options for you or your business. The funding is available thanks to Las Cruces City Council approving a $1.1 million economic relief measure in early April due to the Coronavirus pandemic. A portion of that relief funding goes to LCU to financially assist customers - whether residential or business - who have fallen behind on their payments or are about to. Read more: http://www.las-cruces.orci/CivicAlerts.aspx?AID=2664 News Brief: Local Financial Assistance for LCU Customer Including Small Businesses Published Friday, April 24, 2020, in the Las Cruces Bulletin Customers who are struggling to pay their utility bills: help is here! That's thanks to a City Council-approved $1.1 million economic relief measure due to the Coronavirus pandemic. A portion of the funding goes to Las Cruces Utilities fr (LCU) to help customers who are on the verge of falling behind on their utility payments. What's new with this extra _ financial aid is LCU for the first time can I, help not only residents, but also . commercial customers - small Mntbn"The Mat Racka"for l5x on __ businesses who might need a little 7000RDASH o°.lodel assistance. Read more: http://www.las- cruces.org/CivicAlerts.aspx?AID=2695 PAGE 2 0GpQ0 Las Cruces Utilities Public Outreach Newsletter Prepared for the LCU Board Meeting on May 14, 2020 LkEiiy of Las Cruces Suzanne Michaels Communications News Brief: Illegal Dumping Increases — LCU Places Solid Waste Roll-offs Distributed to regional media Friday, April 24, 2020 Add increased illegal dumping to the list of side effects wrought by the spread of the Coronavirus. To help curb the illegal dumping in and around Las Cruces, Las Cruces Utilities (LCU) Solid Waste has DUMP HERE temporarily placed roll-offs in three (3) 4 NOT IN THE locations for residents to use: DESERT The intersection of Engler Rd. and N. Roadrunner Pkwy. Adjacent to the Water Tank at the intersection of Sedona Hills Pkwy. and Pagosa Hills Ave. The East Mesa Bataan Memorial Pool Parking Lot, 6151 Reynolds Dr. Utility Workers on the Front Lines of Essential Services Published Sunday, April 26, 2020, in the Las Sun-News During this unsettling Coronavirus time, Las Cruces residents can count on this: their tap will flow with clean water, their wastewater will be flushed away, natural gas will light up their appliances, and their trash will be picked up. These essential --.� services are possible because of Las Cruces Utilities (LCU) staff members who support the City of Las Cruces infrastructure and "Z`hgC' are dedicated to making sure these utility systems work, even r during a global shut-down due to a pandemic. "Our associates understood that after March 11th, they would be asked to do more to balance their homelife and their work," said Delilah Walsh, LCU assistant director. "They've gone above and beyond to make sure operations have not been impacted and services continue." Read more: http://www.las-cruces.org/CivicAlerts.aspx?AID=2720 PAGE 3 0GpQ0 Las Cruces Utilities Public Outreach Newsletter Prepared for the LCU Board Meeting on May 14, 2020 LkEiiy of Las Cruces Suzanne Michaels Communications Press Release: May 1st Partial Reopening of SCSWA Solid Waste and Recycling Drop-Off Centers and LCU Old Foothills Landfill Clean-Fill and Green Waste Drop to the General Public Distributed to regional media Monday, April 27, 2020 Starting Friday, May 1, 2020, the South Central Solid Waste Authority (SCSWA) and Las Cruces Utilities (LCU) announce PARTIAL reopening of drop-off solid waste and recycling centers, and drop-off of clean-fill/green waste to the general public. VIDEO: ILLEGAL DUMPING VIDEO Submitted to the City's Public Information Office on Wednesday, April 29, 2020, for posting on CLC TV, City Website, Facebook Page Watch here: https://www.youtube.com/watch?v=O8k3EfNOOmO Pure and Clean: Las Cruces Tap Water Passes the Test(s) Published Friday, May 8, 2020, in the Las Cruces Bulletin During the COVID-19 pandemic, many people rushed to buy water in plastic bottles - just in case. But Las Cruces _ F Utilities LCU customers can skip waiting in lines for that �. bulk purchase because they have access to clean drinking r water - for just a few cents - from their own water taps. Fehr 901�xk l LCU Board of Commissioners Chairman William Little has complete trust in LCU providing safe and clean drinking 1,4A. water for city residents. Mr. Little, a professional hydrologist, retired after a 40-year career in environmental investigation and regulatory compliance. "I always drink tap water straight from the faucet - safer and tastier than any bottled water," said Little. Read more: http://www.las-cruces.org/CivicAlerts.aspx?AID=2794 PAGE 4 0Gpv0� Las Cruces Utilities illo Public Outreach Newsletter go Prepared for the LCU Board Meeting on May 14, 2020 fkEiry of Las Cruces Suzanne Michaels Communications Residents Can Save Millions of Gallons of Drinking Water Currently Lost to Leaks Published Sunday, May 10, 2020, in the Las Cruces Sun-News The Advanced Metering Infrastructure (AMI) technology attached to your water meter now provides information about water usage to Las Cruces Utilities (LCU) that has never been available. One startling discovery is the number of homes - even new construction - experiencing water leaks that could be substantial. Since monitoring started at the end of February 2020, LCU has reviewed AMI water ` r { ` meter data for six (6) billing cycles and to date has notified 369 customers that there y could be a potential problem with their water ". usage. James Stafford, LCU management analyst, explains, "We're in the initial phase of scouting customer-side leaks and have reviewed about 20% of the total LCU customer accounts. Even with this limited - number of accounts, we're looking at ;�`k;a probable loss/leaks of 14,669,520 s =+ gallons/year. That's enough water to fill 22.23 Olympic-sized swimming pools...and this is just the tip of the iceberg." Read more: http://www.las-cruces.ora/CivicAlerts.aspx?AID=2795 PAGE 5 0GR40 Las Cruces Utilities Public Outreach Newsletter Prepared for the LCU Board Meeting on May 14, 2020 {ciry of Las Cruces Suzanne Michaels Communications PRINT ADS SAFEGAg=4 service provided to more than 100,000 residents and t businesses. , p sAREGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID WASTE IldhesCustomer Service:541-2111 hUpllvrww.las-mcne orgfenldepartmerdsludlldes serVlCe provided to more than 100,000 residents and r businesses. $OR�Q .3 fiLIN SAEEGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID WASTE UlilitiesCustomerService:541.2111 htW:llwww.las-cruces.orWeNdepartmerrtslutilities DEPENDABLEWASTEWATER service #° provided to - more than , 100,000 residents and - businesses. SGR�'c sAFEGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID UUIUiesGustomer5ervice:541-2111 hfxpJlwxrw.las-cmcasargleNdepartmerhsluUiities o�„.,„a.„, PAGE 1 PGR40 0 Las Cruces Utilities i.I to Public Outreach Newsletter Prepared for the LCU Board Meeting on May 14, 2020 e,Yo,ass,.�es Suzanne Michaels Communications service ' provided to 3 " more than 100,000 residents and 4 businesses. SAFFGAS CLFANWATER DFPFNDABLFWASTEWATER RFLIARLFSQLID WASTE - UdlifiesCuslo-merService;541-2111 h11p:llwww,las-cruces,wglenldeparhneatslutiliges .,�,�,,.,, �-•' r r r r r 11 I11 E• E +! 4 of Las Cruces GR(J. SAFEGAS GLEANWATER DEPENDABLEWASTEWATER RELIABLESGLID WASTE UblitresCustamer Service:541.2111 htip:llwww.las-cruces.orglealdepartrnentslublities MESSAGING ON CITY BUSES BePLAY YOUR PART. . . Report watering violations, call (575 5 -4444. PAGE 2 0GR40 Las Cruces Utilities j to Public Outreach Newsletter Prepared for the LCU Board Meeting on May 14, 2020 ,yoasres Suzanne Michaels Communications WE GAS-CLEAN WATER-DEPENDABLE WASTEWATER RELIABLE SOLI WASTE Fired Your Careers with Las Cruces - Utilities + fi 4 016 of Las Cruces 1 For more infor+nadion call NIV of tas Cfuees Las cruses UtEhties al 528-5= nr visit http:iJwww.las-arLLGes-arg}20011Work-For-Us UST1flqL OR1, PAY IN PERSON AT THESE TWO LOCATIONS: CITY HALL: 700 N. Main Street, 8 a.m.-5 p.m. EAST MESA CUSTOMER CENTRAL CENTER: �y 5195 Bataan Memorial West, 9 a.m.-6 p.m. pill III 11111q� III!r111 , Protecting Las Cruces' Underground Utilities PAGE 3 0GpQ0 Las Cruces Utilities Public Outreach Newsletter Prepared for the LCU Board Meeting on May 14, 2020 LkEiiy of Las Cruces Suzanne Michaels Communications 1CRWG KRWG RADIO UNDERWRITING MESSAGES 90.7 FM � Las Cruces Utilities: Reminding everyone: Don't flush wipes or paper towels down the toilet! They can clog sewer service lines and cause sewer backups into your own home or neighbor's homes. Instead, dispose of all wipes and paper towels in the trash. Las Cruces Utilities: Impacted by the "Stay at Home Emergency Order" due to the Coronavirus? New local funding is now available to assist LCU residents and small businesses pay utility bills. Call Customer Central at 541-2111 to start the process. Las Cruces Utilities: If you cannot pay your utility bill on time - for gas, water, wastewater or solid waste - please contact Customer Central at 541-2111. Las Cruces Utilities can help customers in many different ways with bill pay. PROMO SPOT: Las Cruces Utilities sincerely thanks FRONTLINE WORKERS for the ongoing jobs-well-done during the Coronavirus crisis! Utility staff adapted to the emergency situation and continues to provide secure utility services to our community. PROMO SPOT: Congratulations to Errol Lockett - the first Las Cruces Utilities intern to graduate to a full-time position in Utilities! LCU Internships pay for tuition, education- related expenses, a monthly stipend, and on-the-job training. Suzanne Michaels Suzanne Michaels Communications Public Outreach for LCU � GRQ Jallo I City of las Cruces' PAGE 1