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2019 LCU Customer Survey - English 2019 Las Cruces Utilities Customer Survey Q1 Do you presently receive a Las Cruces Utilities (LCU) monthly bill? Answered: 1,480 Skipped: 162 Yes No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Yes 96.76% 1,432 No 3.24% 48 TOTAL 1,480 1112 2019 Las Cruces Utilities Customer Survey Q2 How long have you lived in Las Cruces, NM? Answered: 1,587 Skipped:55 Less than 1 year 1 year to 5 years More than 5 years 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Less than 1 year 3.65% 58 1 year to 5 years 11.41% 181 More than 5 years 84.94% 1,348 TOTALNow- 1,587 2112 2019 Las Cruces Utilities Customer Survey Q3 Do you know what four utilities are provided to you by LCU? Answered: 1,616 Skipped:26 Gas Water Electricity Wastewater (sanitary.. Solid Waste (trash... 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES . RESPONSES Gas 93.94% 1,518 Wate r 93.94% 1,518 Electricity 11.94% 193 Wastewater(sanitary sewer) 88.74% 1,434 Solid Waste (trash collection) 92.14% 1,489 Total Respondents: 1,616 3/ 12 2019 Las Cruces Utilities Customer Survey Q4 Do you feel sure that LCU produces safe drinking water? Answered: 1,606 Skipped:36 Confident Very confiden Notconfiden Not sure 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Confident 49.25% 791 Very confident 18.87% 303 Not confident 13.64% 219 Not sure 18.49% 297 Total Respondents: 1,606 4/ 12 2019 Las Cruces Utilities Customer Survey Q5 What color BAG should you use to put out your yard waste for the Green Grappler to pick up? Answered: 1,415 Skipped: 227 Black Green i Clear Purple 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Black 23.04% 326 Green 16.11% 228 Clear 61.06% 864 Purple 0.71% 10 Total Respondents: 1,415 5/ 12 2019 Las Cruces Utilities Customer Survey Q6 Did you know LCU is funded only by your monthly bill payments and not tax dollars? Answered: 1,582 Skipped:60 Yes No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Yes 64.85% 1,026 No 35.15% 556 TOTAL 1,582 6/ 12 2019 Las Cruces Utilities Customer Survey Q7 Do you feel sure that LCU's processed wastewater is safely recycled back into the environment? Answered: 1,609 Skipped:33 Confident Very confiden Not confident Not sure 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Confident 46.99% 756 Very confident 13.18% 212 Not confident 9.14% 147 Not sure 30.83% 496 Total Respondents: 1,609 7/ 12 2019 Las Cruces Utilities Customer Survey Q8 LCU provides you with face-to-face Customer Service at which two locations? Answered: 1,461 Skipped: 181 Munson Senior Center City Hall Customer... Branigan Library East Mesa Customer... 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Munson Senior Center 3.83% 56 City Hall Customer Service 96.10% 1,404 Branigan Library 3.90% 57 East Mesa Customer Service 69.82% 1,020 Total Respondents: 1,461 8/ 12 2019 Las Cruces Utilities Customer Survey Q9 What should you do if you smell natural gas inside or outside of your home? Answered: 1,598 Skipped:44 Calmly and IM quickly move... Do not turn any lights o... Stay in th house and wa.. None of the above 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Calmly and quickly move out of the area and call 526-0500 93.30% 1,491 Do not turn any lights on or off-in spite of the fact you might cause a spark 0.50% 8 Stay in the house and watch TV. 0.25% 4 None of the above 5.94% 95 TOTAL 1,598 9/ 12 2019 Las Cruces Utilities Customer Survey Q10 Do you know what materials should NOT be flushed down the toilet or dumped down the drain? Answered: 1,619 Skipped:23 Cloth rags s "Flushable" wipe Medications Fats,oils and grease(F.O.G.) All of th above should.. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Cloth rags 10.81% 175 "Flushable"wipes 2.29% 37 Medications 1.24% 20 Fats, oils and grease(F.O.G.) 1.91% 31 All of the above should not be flushed down the toilet or dumped down the drain. 83.76% 1,356 TOTAL 1,619 10112 2019 Las Cruces Utilities Customer Survey Q11 Before you dig in your yard, do you know why should you make a free call to 811? Answered: 1,606 Skipped:36 Many utilities are provided.. Even with a shovel I mig... Within 4 hours-at n.. All of the above. 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Many utilities are provided to me through underground service lines. 3.49% 56 Even with a shovel I might damage a gas line or other underground utility line requiring expensive repairs. 1.74% 28 Within 48 hours—at no charge—locators will come and mark where the utilities are so I can avoid them. 2.62% 42 All of the above. 92.15% 1,480 TOTAL 1,606 11112 2019 Las Cruces Utilities Customer Survey Q12 Do you know LCU gives away free Class A+ Biosolid Compost to boost your lawn and garden? Answered: 1,587 Skipped:55 Yes No 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% ANSWER CHOICES RESPONSES Yes 51.86% 823 No 48.14% 764 TOTAL 1,587 12112