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LCU Public Outreach Newsletter November 2020 oAc,, Las Cruces Utilities � , *0 Public Outreach Newsletter Prepared for the LCU Board Meeting on November 12, 2020 aay r as poem Las Cruces Utilities Hosts Tour for NMSU Compost Club for Upcoming Collaborations Published Sunday, October 9, - 2020, in the Las Cruces Sun- News ~� After Las Cruces Utilities (LCU) Deputy - Director Solid Waste Robin Lawrence scraped off the top layer of the compost mulch, she stuck her hand into the -0. ''� pile. She was ha to feel pungent P PPY warmth. Members of the New Mexico State University's (NMSU) Skeen F' 1• i- Compost Club (Club) lined up to eagerly do the same. Read more. Advocates for the Public:Introduction to Las Cruces Utilities Board of Commissioners [Part 1 with Chair William Little, Vice-Chair Edmund Archuleta, City Councilor Gil Sorg, and Dr. Harry Hardee]Published Sunday, October 11, 2020 in the Las Cruces Sun-News Read here. + . [Part 2 with Jim Carmichael, Dr. Harry ' Johnson, and City Councilor Johana ` Bencomo]Published Sunday, October 18, 2020 in the Las Cruces Sun-News Read here. At Las Cruces Utilities (LCU), oversight to its projects and policies are guided by the Board of Commissioners for the City of Las Cruces Utilities (Board). The Board, established in December 20o6, consists of seven Commissioners, two of whom are seated Las Cruces City Councilors, and five of whom are unpaid members of the public. Aside from the City Councilors, the Commissioners represent all rate payers and are sought to serve by having backgrounds in banking or finance,business, economics, or engineering. LCU invites the public to get to -`�` know their representatives on the Board. In-House Fabrication for Gas Lines:Las Cruces Utilities Behind the Scenes Published Friday, October 16, 2020, in the Las Cruces Bulletin PAGE 1 Natural gas is f a clean, easy and cheap way to heat a home or run an appliance. However, :, working with its connections needs to be done by those certified in the process to - make sure that no e x dangerous leaks occur. For Las Cruces _ Utilities (LCU), that means helping customers obtain fabricated gas line manifolds that are up to - the gas system's standards,by making them in-house. Read more. ca Here to Help:Las Cruces Utilities Pilot Project Hire Brings QTILITILS Decades of Customer Service Experience" Published Friday, October 23, 2020 in the Las Cruces Bulletin rig After his first retirement in 2012 lasted only 28 days, it wasn't surprising that his second might get cut short too. Victor Ortiz found his next challenge at Las Cruces Utilities (LCU), where he -- as a City mom representative since August 2020 --has collected over $1.5 million in past ao due commercial solid waste service payments. Read more. Las Cruces Utilities:Saving Bees from Water Meters Published on Sunday, October 25, 2020 in the Las Cruces Sun- News ' A Las Cruces Utilities (LCU) water meter is sometimes the perfect home for a hive of bees — until an LCU field - . technician needs to access it. - -- ._ That's when Anita Feil gets a call. Feil is the official LCU volunteer bee wrangler. She .a.= re-homes bees and makes sure - _ that homeowners or businesses stay safe from a disturbed hive in their meters box. Read more. Utilities Online Bill Pay Will Be Unavailable Due to Scheduled System Published by City PIO office to local media. PAGE 2 Beginning at 5 p.m. Friday, December 11, 2020, City Utilities customers will be unable to access the online payment function due to system upgrades. During the upgrade, customers may make their payments by telephone at 1-866-426-9757 and follow the payment prompts. Read more. Tis the season:Las Cruces Utilities Relights Furnaces for Free Published on October 30, 2020, in the Las Cruces Bulletin Since we're at the edges of the colder season, it might be time to dust off the neglected old furnace. If you're feeling squeamish about lighting your furnace and want to make sure there aren't any gas leaks, Las Cruces Utilities (LCU) will come out for free to relight it, check for leaks, check that your air conditioning is winterized — all for free. Scheduling is easy: Call Customer Central (575) 541-2111 and representatives will schedule an LCU field service technician to be dispatched to your home at a time convenient for you.An adult at least 18 years old must be present when the technician arrives. Last year Q�s alone, LCU serviced over 350 customers. Read more. Check Your Grappler Schedule: Trash Routes May Change in January 202I Published November I, 2020 in Las Cruces Sun-News The Las Cruces Utilities (LCU) Grappler schedule will be especially important to double check for residents in Las . Cruces this year as the regular day for trash pickup may change. The schedule, sent out at the beginning of December, will show the new days of service for 24 percent of LCU Solid Waste residential customers effective January 2021. Read z . more. News Brief:Las Cruces Utilities Customers May See Trash Collection Day Change Distributed to media outlets via the City PIO Due to city growth and analysis, Las Cruces Utilities (LCU) will be changing the regular solid waste and recycling pick up day for nearly a quarter of Las Cruces residents starting on January 2021. For those affected by the change in their trash day, a notice will accompany the 2021 Grappler schedule that will be sent out at the beginning of December via mail to the address. Your Trash Day May Change in January 202I: Watch for New Grappler Schedule in the Mail Published November 6, 2020 in the LC Bulletin PAGE 3 ra Check your Las Cruces Utilities (LCU) Grappler mailing to confirm your regular day for trash pickup. For those affected by the change in their trash day, a notice will accompany the 2021 Grappler schedule that will be sent out at the beginning of December. Due to the growth of the city, and future anticipated growth, LCU will be changing routes for 24 percent of LCU Solid Waste residential customers effective January 2021. The Grappler mailing will be sent out at the beginning of December. Read more. Las Cruces Utilities Water Quality Laboratory:A Step Toward the Future Published November S, 2020 in the LC Sun-News While a career in utilities may not be the go-to answer for kids when they're dreaming about being a police officer or fire fighter, it can be a career discovered after being guided by their skills and finding fascination with the science behind it. "I really love seeing the microscopic world," said Shane Gonzales, a y Las Cruces Utilities (LCU) temporary student laboratory technician at City of LCU Water Quality Laboratory(WQL). He was _ . encouraged by his advisor at Dona Ana Community College (DACC) to look at the water technology degree. That suggestion allowed him to build a path for his goals that includes testing the city's water ,.� supply. Read more. .f PAGE 4 PRINT ADS Providing utility services to more thaDEPENDABLE 100,000 residents and businesses. WASTEWATER service SAFEGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID WASTE UTILITIES Utilities Customer Central:541-2111 https://www.las-cruces.org/180/Utilities provided to more 100,000 residents a • businesses. SAFEGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID WASTE UTIL T�Es CLEAN mom WATER service Utilities Customer Central:541-2111 https://www.las-cruces.org/180/Utilities w provided to more than ` residents100,000 a • businesses. - 1 SAFEGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID WASTE 1 Utilities Customer Central:541-2111 https://www.las-cruces.org/180/Utilities PAGE 5 i c � SAFE GAS service provided to more than 100,000 residents and businesses. OCR SAFEGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID WASTE �� �1 UTILITIES Utilities Customer Central:541-2111 https://www.las-cruces.org/180/Utilities RELIABLESOLIDWASTE -g service provided to more than 100,000 residents and businesses. a SAFEGAS CLEANWATER DEPENDABLEWASTEWATER RELIABLESOLID WASTE �� �i� Utilities Customer Central:541-2111 https://www.las-cruces.org/180/Utilities PAGE 6 MESSAGING ON CITY BUSES BePLAY YOUR PART. . . Water Smart! h ` 6 1 Report watering-Adlations, call (575} 52$-4444. Protecting Las Cruces' Underground Utilities L2�� *, tI Find Your Careers •- Careers with Las Cruces Utilities Las Cn:ces mom $CRI— lt17. For more imfarrn¢rfion call C119 91135 CMUCS Ld5 Crr1CeS Utilities al 52a-3504 or vr6rt hltp_llwww-1aS-cruCf5-8rgf20011W6rk-For-U3 i U S TlcqW% L 7 PAY IN PERSON AT THESE TWO LOCATIONS: CITY HALL:700 N.Main Street,8 a.m.-5 p.m. EAST MESA CUSTOMER CENTRAL CENTER: 5195 Bataan Memorial West,9 a,m,-6 p,m. 9 r PAGE 7 KRWG KRWG RADIO UNDERWRITING MESSAGES 90.7 FM 111M Las Cruces Utilities reminds the public about its courtesy service of lighting residential furnace pilot lights and checking for gas leaks. For more information, 575 541 2111. Las Cruces Utilities reminds the public not to pour fats, oils, or grease down the drain. These can solidify in pipes and cause nasty, smelly and costly sewer backups into homes. Las Cruces Utilities is proud of its workforce who have been unsung heroes during the COVID-19 crisis. Las Cruces Utilities associates are neighbors and part of the community helping to keep our city clean and running. [Temporarily running Monday, Nov. 30 to Sunday, Dec. 14 replacing the FOG message:] Las Cruces Utilities is informing customers that online bill pay will be down the weekend of Friday, Dec 11 at 5 p.m. to Monday, December 14 at 8 a.m. for a system upgrade.All other payment methods are unaffected by the upgrade. lot GRV Q' � City of Las Cruces PAGE 8